Account Representative Jobs at SITA in Riyadh

SITA, the world's leading air transport technology provider, is actively recruiting for the position of Account Representative at its office in Riyadh, Saudi Arabia. This role presents a unique opportunity for ambitious professionals to join a company that forms the technological backbone of the global aviation industry and contribute directly to the ambitious digital transformation journey within the Kingdom's aviation and logistics sector.

Job Description and Key Responsibilities

The appointed Account Representative at SITA will serve as the primary interface responsible for developing and managing relationships with specific strategic clients in the Saudi market. The focus will be on ensuring the highest levels of customer satisfaction and achieving business objectives. The core responsibilities expected for this role include:

• Account Management and Growth: Develop long-term strategic relationships with existing clients, deeply understanding their business needs to foster loyalty and increase the company's share of their business.
• Financial Target Achievement: Contributing to revenue and sales targets through contract renewals, upselling/cross-selling of solutions and services, and expanding the service scope within current accounts.
• Technical and Commercial Understanding: Gain a deep understanding of SITA's complex technology solutions in areas such as airline communications, airport systems, and passenger technology, and present them as business solutions that address client challenges.
• Internal Coordination: Act as the central liaison between the client and internal SITA teams such as technical support, delivery teams, and developers to ensure customer expectations are met and service is delivered seamlessly.
• Strategic Planning: Develop and execute account plans to drive growth, manage the contract renewal process, and negotiate terms that benefit all parties.
• Market Monitoring: Monitor trends in the local Saudi aviation industry, understand the competitive landscape, and identify new growth opportunities within assigned accounts.

Qualifications and Key Requirements

To be a successful candidate for this opportunity at SITA, you should meet the following criteria:

• Work Experience: Proven experience of 3 to 5 years in key account management, technical sales, or business consulting, preferably within the technology, aviation, logistics, or telecommunications sectors.
• Sector Knowledge: A solid understanding of the aviation and air transport industry (airports, airlines, aviation services) or the IT/Communications sector. This knowledge will be crucial in understanding client needs.
• Commercial Acumen: Strong business analysis skills, understanding of financial structures, and the ability to build compelling value propositions focused on the customer's return on investment (ROI).
• Interpersonal Skills: Exceptional communication skills (verbal and written) in both Arabic and English. High-level negotiation and persuasion skills, with the ability to build trust and manage relationships with senior corporate executives.
• Organizational Skills: The ability to manage multiple accounts and projects simultaneously while meeting deadlines and achieving targets in a dynamic work environment.
• Educational Qualification: A Bachelor's degree in a relevant field such as Business Administration, Marketing, Information Technology, Aviation, or Engineering.

Why Work at SITA?

Joining SITA means becoming part of a company with a global impact, whose technology connects over 1000 airports and 400 airlines worldwide. At the Riyadh branch, you will be at the heart of one of the world's fastest-growing aviation markets, with real opportunities for impact and career progression. SITA offers a stimulating international work environment with opportunities for continuous training and exposure to the latest technological innovations in transport.

How to Apply for the Position

Applications for the position are accepted exclusively through official job platforms like Naukrigulf or the official SITA careers website. Please prepare a professional resume (CV) in English that highlights your relevant experience in account management and technical sales, mentioning tangible achievements and figures where possible. Ensure you include a concise cover letter outlining your motivation for joining SITA and how your experience can add value to their team in Riyadh.

Given the competitive nature of roles at global technology firms, it is advisable to apply as soon as possible after the job posting.