Assistant Reservations Manager at Hilton Hotels – Doha

Hilton Hotels in the vibrant Qatari capital, Doha, is now accepting applications for the position of Assistant Reservations Manager. This role presents an exceptional opportunity for ambitious hospitality professionals to join a global hotel brand renowned for its exceptional service. Located at the heart of Qatar's dynamic hospitality scene, the successful candidate will find themselves in a stimulating work environment full of challenges and opportunities for career growth.

Job Description and Key Responsibilities

The Assistant Reservations Manager will be appointed to efficiently support the management of the Reservations department, acting as a vital link between guests and the hotel's internal operations. The core responsibilities of this role include:

• Overseeing daily reservation operations and ensuring their accuracy and efficiency.
• Training, guiding, and providing necessary support to the team of reservations agents.
• Monitoring and analyzing departmental performance indicators, such as occupancy rates and average daily rate (ADR), and preparing periodic reports for management.
• Handling complex or special bookings, upgrade cases, and group inquiries.
• Ensuring adherence to the high customer service standards championed by the Hilton group in every guest interaction.
• Working closely with the Sales, Revenue, and Front Office departments to coordinate strategies and achieve financial targets.
• Effectively managing and utilizing global reservation and distribution systems (such as Hilton's OnQ or similar).
• Processing guest inquiries and complaints related to reservations professionally and resolving issues promptly.
• Assisting in scheduling for the reservations team and ensuring adequate coverage during peak hours.

Qualifications and Requirements

To be a successful candidate for this position at Hilton Doha, you should meet the following criteria:

• Practical Experience: Proven experience of at least 3 to 5 years in hotel reservations, with experience in a supervisory or leadership capacity (e.g., Team Leader, Supervisor).
• Technical Knowledge: Strong proficiency in Global Distribution Systems (GDS) and Property Management Systems (PMS). Experience with Hilton's specific systems is a significant advantage.
• Analytical Skills: Ability to analyze data, understand revenue reports, and contribute to dynamic pricing strategies.
• Leadership Skills: Capability to motivate and guide a team towards common goals while maintaining a positive work environment.
• Communication Skills: Excellent verbal and written communication skills in both Arabic and English. English is mandatory for communication in an international work setting.
• Service Orientation: A genuine passion for delivering exceptional hospitality service and ensuring complete guest satisfaction.
• Organizational Skills: A high level of accuracy and attention to detail, with the ability to multitask in a fast-paced environment.

Benefits and Advantages

Joining the Hilton team in Doha is more than just a job; it's the start of a career with one of the world's largest hospitality groups. Typical benefits include (subject to the final policies of the specific property):

• Working in a respected international environment under a global brand umbrella.
• Clear opportunities for career development and growth within the worldwide Hilton network.
• Ongoing training and development programs to enhance skills.
• A dynamic and stimulating work environment in one of the Gulf's premier tourist and economic destinations.
• A competitive benefits package in line with hospitality industry standards in Qatar.

How to Apply for the Position

Applications for this role are primarily submitted through specialized online platforms such as Naukrigulf or the official Hilton Worldwide careers portal (Hilton Careers).

1. Visit the recruitment platform mentioned in the original job posting.
2. Search for the position using the reference or title: "Assistant Reservations Manager - Hilton Doha".
3. Update your resume to highlight your experience in reservations management, supervision, and relevant technical skills.
4. Upload your CV and cover letter (if applicable) through the online system.
5. Ensure your contact information is correct, as suitable candidates will be contacted via email or phone to arrange interviews.

Given the competitive nature of Qatar's job market, it is advisable to apply as soon as possible after the posting is live. Ensure you meet the core requirements before submitting your application.

Doha, the capital of Qatar, is a thriving economic and cultural hub, offering a high standard of living with modern infrastructure and diverse leisure opportunities, making it an attractive destination for both international and local professionals.