Assistant Spa Manager - Hilton Hotels, Saudi Arabia

The globally renowned Hilton Hotels group in Saudi Arabia is now inviting applications for the position of Assistant Spa Manager, reflecting the continuous expansion within the kingdom's luxury hospitality and wellness sector. This role presents a remarkable opportunity for ambitious professionals in wellness and spa management to join a world-class hotel brand and contribute to crafting unforgettable guest experiences.

Job Description

The Assistant Spa Manager will play a pivotal role in supporting the daily operations of the luxury spa facility within the hotel. Working under the guidance of the Spa Manager, the incumbent will ensure the delivery of high-quality services that align with Hilton's renowned global standards. The focus will be on the operational and administrative aspects to guarantee complete guest satisfaction.

Key Responsibilities:

• Operational Support: Assist in overseeing the spa's daily operations, including staff scheduling, booking management, and ensuring seamless workflow across all departments (therapists, reception, wet areas).
• Quality Assurance: Continuously monitor the quality of services and treatments provided, ensuring team adherence to the highest standards of hygiene, safety, and professional protocols.
• Guest Service: Professionally handle guest inquiries and feedback, striving to resolve any issues promptly to ensure a positive experience. Assist in developing innovative spa packages and programs to attract guests.
• Financial Administration: Assist with administrative tasks related to sales and inventory, basic cost monitoring within the department, and supporting the achievement of financial targets.
• Team Training: Contribute to training and coaching the spa team to enhance their skills and ensure their full understanding of Hilton's service standards.
• Marketing & Promotion: Collaborate with the hotel's sales and marketing departments to promote spa services and special offers.

Requirements and Qualifications

Hilton Hotels is seeking candidates with proven experience and a passion for the hospitality and wellness industry.

Essential Qualifications:

• Proven work experience of at least 2-3 years in a spa management or supervisory role within a luxury hotel or high-end wellness resort.
• In-depth understanding of spa management operations and procedures, including various treatments, scheduling, and inventory management.
• Exceptional leadership and communication skills with the ability to motivate a team and work collaboratively with other departments.
• Strong customer service orientation with the ability to interact with guests of diverse nationalities with utmost courtesy and professionalism.
• Strong organizational and administrative skills with attention to detail.
• Proficiency in spoken and written English. Knowledge of Arabic is a significant advantage.
• Flexibility to work during peak hours, weekends, and holidays.

Preferred Qualifications:

• A recognized certificate or training in spa/resort management or a related field.
• Previous experience working with international hotel brands.
• Familiarity with reservation and hotel operations software (e.g., Opera).

Why Work with Hilton in Saudi Arabia?

Joining Hilton in Saudi Arabia means more than just a job; it's joining a global hospitality family. The Kingdom is experiencing an unprecedented boom in its tourism and entertainment sector as part of Vision 2030, creating a dynamic environment ripe with professional growth opportunities. Employees work in a respectful and supportive environment, with access to training and career development on a global scale.

How to Apply

Applications for this position are submitted via specialized online platforms such as Naukrigulf or the official Hilton Worldwide careers website. Interested candidates are required to prepare an updated and professional Curriculum Vitae (CV) in English, highlighting relevant experience in spa management and luxury hospitality. The CV should include contact information, work experience, and educational qualifications in a clear and organized format.

Given the competitive nature of roles within a prestigious brand like Hilton, candidates are advised to tailor their resumes to match the job requirements listed above, emphasizing measurable achievements and figures from their past experience. After application submission, the recruitment team will review applications and will contact only qualified candidates for the next stages of the interview process.

This position is an ideal step for professionals seeking to advance their careers at the heart of Saudi Arabia's thriving hospitality sector, under the umbrella of one of the world's most famous hotel brands.