Butler Service Desk Agent at Marriott International - Saudi Arabia

Marriott International, a globally renowned leader in luxury hospitality, is seeking to hire a "Butler Service Desk Agent" for one of its prestigious properties in Saudi Arabia. This position presents a unique opportunity for passionate individuals to join the world of high-end hospitality and contribute to crafting unforgettable experiences for guests who expect the utmost in personalized service and attention to detail.

Job Description and Key Responsibilities

The Butler Service Desk Agent will serve as the central hub for guest service within the hotel's executive floors, club lounges, or luxury suites. This role extends far beyond administrative duties; it is a pivotal position in coordinating and executing a seamless, tailored stay for each guest. Core responsibilities will include:

• Guest Liaison & Coordination: Acting as the primary and first point of contact for guests before arrival, during their stay, and after departure. This involves confirming reservations, coordinating special arrival and departure requests, and providing a personalized welcome upon guest arrival.
• Fulfilling Requests & Pre-Arrangements: Proactively and preemptively fulfilling all guest requests, ranging from airport transfers and restaurant reservations to organizing sightseeing tours or arranging specific in-room amenities like preferred flowers or beverages.
• Personal Butler Services: Delivering traditional butler services such as packing and unpacking luggage, shoe shining, beverage service, and garment care. This requires a precise understanding of luxury service protocols.
• Problem Resolution: Addressing any guest inquiries, complaints, or special requests promptly, efficiently, and with the highest degree of professionalism, always aiming to find solutions that exceed guest expectations.
• Internal Communication: Serving as a vital link between the guest and other hotel departments like Food & Beverage, Housekeeping, and Engineering to ensure all requests are executed accurately and in a timely manner.
• Quality Assurance: Ensuring all facilities and services provided to guests in the premium sections are maintained at the highest standard of quality, cleanliness, and order.

Required Qualifications and Skills

To be a successful candidate for this role within a competitive environment like Marriott International, you should meet the following criteria:

• Experience: Proven previous experience in the hospitality industry, preferably in a similar role (e.g., Butler, Executive Floor Host, or premium guest service roles within 5-star hotel establishments).
• Interpersonal Skills: Exceptional verbal and written communication skills in both Arabic and English. The ability to listen effectively and understand the diverse needs of guests.
• Service Orientation: A genuine passion for delivering exceptional service and personalized experiences. You must be someone who anticipates guest needs and strives to exceed them.
• Organizational Ability: Excellent organizational and administrative skills, with the capability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Professionalism & Demeanor: A polished and professional appearance, coupled with a strong understanding of etiquette and protocol when dealing with guests from varied backgrounds and cultures.
• Technical Proficiency: Good working knowledge of Property Management Systems (e.g., Opera) and Microsoft Office applications.
• Flexibility: Willingness to work in various shifts, including weekends and public holidays, as required by business needs.

Why Join Marriott International?

Joining Marriott International means becoming part of a highly respected global hospitality family. The company offers its associates:

• An international and dynamic working environment.
• Opportunities for career development and continuous training within a global hotel group.
• A competitive benefits package in line with the standards of the luxury hospitality sector in Saudi Arabia.
• The chance to build a professional network with experts from around the world.

How to Apply for the Position

Applications for the open "Butler Service Desk Agent" position at Marriott International are being accepted through the Naukrigulf online platform, an authorized recruitment partner in the region. Please search for the position by the stated title on the Naukrigulf website or on the official Marriott International Careers portal. Ensure you prepare an updated, hospitality-focused CV that highlights your customer service and guest relations experience, along with a cover letter summarizing your passion for luxury hospitality and your ability to represent the Marriott brand with excellence.

Saudi Arabia, with its ambitious Vision 2030 and the rapid development of its tourism and entertainment sector, is a vibrant market for the hospitality industry, making this role a strategic career move for any ambitious professional in this field.