Call Center Agent (Arabic Speaking) Job in Kuwait

KUWAIT JOBS HERE is currently recruiting for the position of Call Center Agent in the State of Kuwait. This role is specifically targeted at non-Kuwaiti nationals, presenting an excellent opportunity for qualified expatriates residing in the country to join the customer service and communications sector.

Job Description

The successful candidate will be stationed in a dynamic call center environment, responsible for delivering exceptional customer experiences. This role is crucial for ensuring customer satisfaction and maintaining the positive image of the organization.

Key Responsibilities and Duties:

• Answer incoming customer calls and respond to them in a professional and courteous manner.
• Handle customer inquiries, complaints, and resolve issues efficiently and effectively.
• Provide accurate and clear information about the company's products or services.
• Accurately update customer records and interaction details in the database.
• Follow up on customer calls as necessary to ensure issue resolution.
• Work towards meeting defined call center Key Performance Indicators (KPIs), such as handle time and customer satisfaction rates.
• Collaborate with team members and other departments to provide seamless service.
• Adhere to all company policies and standard operating procedures.

Job Requirements and Qualifications

To be eligible for this opportunity, you must meet the following criteria:

• Nationality: This position is exclusively open to non-Kuwaiti nationals (expatriates residing in Kuwait).
• Language: Full professional fluency in Arabic, both spoken and written. English language skills are an added advantage.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Strong active listening skills and the ability to understand customer needs.
  • Problem-solving and analytical thinking abilities.
  • Ability to work under pressure and in a fast-paced environment.
  • Team spirit and a positive attitude.
  • Flexibility to work during operating hours or in shifts as per business requirements.
• Education: A diploma or higher educational qualification is preferred.
• Experience: Previous experience in customer service or a call center role is a significant advantage, although highly skilled newcomers with a willingness to learn may also be considered.

Benefits and Perks

While the original advertisement did not specify the benefits package details, call center roles in Kuwait typically include:

• A competitive monthly salary.
• A formal employment contract in accordance with Kuwaiti labor law.
• A dynamic and supportive work environment.
• Opportunities for professional development and training.

How to Apply for This Position

Application for this job is conducted via the LinkedIn platform, where the original posting was published. Interested candidates are advised to take the following steps:

1. Visit the link attached to the original advertisement (available via Google News) or search directly for the job on LinkedIn using keywords like "Call Center - Non-Nationality Kuwait".
2. Ensure your LinkedIn profile is updated to reflect your relevant customer service and call center skills and experiences.
3. Prepare a professional and modern Curriculum Vitae (CV) in Arabic, focusing on communication skills and any prior achievements in customer service.
4. Follow the application instructions provided in the LinkedIn job posting, which may require clicking an "Easy Apply" button or submitting your CV to a specified email address.

As the role targets non-Kuwaitis, applicants must ensure their residency in Kuwait is valid and that they are legally eligible to work.

Application Deadline: It is advisable to apply at your earliest convenience, as similar positions attract a high volume of applicants.

Seize this opportunity to join a workforce in a vital sector within Kuwait. If you have a passion for serving others and strong communication skills, this could be the next step in your professional journey.