Captain (Team Leader) Jobs in Global Catering Services – Manama, Bahrain

A leading global provider of catering and hospitality services is seeking qualified candidates to fill the position of Captain (Team Leader) to join its dynamic operations in the capital city of Manama, Bahrain. This role presents an excellent career opportunity for individuals with proven leadership skills and extensive experience in the food service, hotel banquet, or corporate and event catering sector.

Job Description and Key Responsibilities

The Captain will serve as the on-site leader and direct supervisor, ensuring seamless and professional service operations. Key responsibilities will include:

• Leading and Supervising the Service Team: Directly supervising waitstaff and service personnel at the assigned location (restaurant, hotel, private event, or corporate catering site). This involves task allocation, ensuring the team is fully staffed and in proper professional attire, and providing necessary briefings before and after service.
• Ensuring Service Quality and Standards: Guaranteeing the team adheres to the highest customer service standards and company-specific protocols. Monitoring the quality of food and beverage presentation, table setups, and various service stages to deliver an exceptional guest or client experience.
• Communication and Coordination: Acting as the primary liaison between the service staff and management (e.g., Restaurant Manager or Catering Supervisor), as well as between the kitchen and the service floor. Handling special guest requests and feedback, and communicating important notes between departments.
• Managing Daily Operations: Assisting with daily inventory checks of consumables, ensuring the cleanliness and organization of the work area, and reporting any equipment malfunctions or supply shortages.
• Problem-Solving: Addressing any guest complaints or emergent situations promptly and diplomatically, making appropriate decisions within authorized limits to maintain client satisfaction and the company's reputation.
• Compliance with Safety and Hygiene: Ensuring the team follows all relevant food health and safety regulations (e.g., HACCP) in force in Bahrain, as well as occupational safety standards at the work site.

Qualifications and Essential Requirements

To be a suitable candidate for this leadership role, you should meet the following criteria:

• Work Experience: Proven previous experience of at least 3 to 5 years in the hospitality or catering service industry, with a minimum of 2 years in a leadership or supervisory role (Captain, Head Waiter, Team Supervisor).
• Leadership and Personal Skills: Strong ability to lead and motivate a team, with initiative and a sense of responsibility. Excellent verbal and written communication skills (Arabic and English).
• Technical Knowledge: In-depth understanding of food and beverage service protocols and sequences (Fine Dining or Banquet Service). Good knowledge of food health and safety standards.
• Organizational Skills: High ability to multitask in a fast-paced environment, with strong attention to detail and accuracy.
• Flexibility: Willingness to work long hours, on weekends and holidays, and sometimes under pressure to meet the demands of large-scale events.
• Appearance: Commitment to a high standard of personal grooming and professional appearance.

Benefits and Perks

The company offers a motivating and professional work environment with a competitive benefits package, which likely includes an attractive monthly salary commensurate with experience and qualifications, along with standard benefits as per Bahraini labor law.

How to Apply for the Position

Applications for this position are processed through the specialized online platform Naukrigulf. Please prepare an updated Curriculum Vitae (CV) in English, focusing on documenting your previous leadership and supervisory experience in the hospitality or catering field. Ensure your contact information (phone number and email) is clearly stated.

Application Tip: When submitting your CV, highlight tangible achievements from your past experience, such as improving team efficiency, enhancing customer satisfaction scores, or successfully managing high-profile events. Be prepared to discuss these points in detail if contacted for an interview.

Manama, the Bahraini capital, is a vibrant commercial and financial hub, providing a thriving environment for the hospitality and services industry. This Captain position represents a significant step forward in a promising career path within this vital sector.