Client Relations Manager at B2C Solutions WLL – Doha, Qatar

B2C Solutions WLL is actively recruiting for the position of Client Relations Manager at its headquarters in Doha, Qatar. This role represents a pivotal leadership opportunity within a team dedicated to providing Business-to-Consumer (B2C) solutions. The successful candidate will be entrusted with the critical responsibility of enhancing brand loyalty and ensuring the highest levels of client satisfaction in a dynamic market.

Job Description and Key Responsibilities

The appointed Client Relations Manager will spearhead the strategy for engaging and communicating with the company's existing and potential client base. The core focus will be on transforming business interactions into long-term strategic partnerships that support sustainable growth. The primary responsibilities associated with this role are expected to include:

• Developing and Managing Client Relations Strategy: Designing and implementing comprehensive plans to enhance the customer experience across all touchpoints, from initial product/service awareness to post-sale support and ongoing engagement.
• Leading the Client-Facing Team: Supervising the performance of the customer service or account management team, guiding them to achieve targets related to customer satisfaction and sales objectives.
• Managing B2C Portfolio: Analyzing the behavior and performance of different customer segments, identifying opportunities for growth and increased value delivery for each segment.
• Resolving Complex Issues: Acting as the primary point of escalation for resolving complex client issues or complaints, ensuring they are addressed effectively and promptly to safeguard the company's reputation.
• Gathering and Analyzing Client Feedback: Establishing effective channels for collecting client feedback and analyzing it systematically, turning these insights into actionable recommendations for product, service, or process improvements.
• Reporting and Analytics: Preparing detailed periodic reports for company management on the performance of client relations, including key performance indicators (KPIs) such as customer retention rates, satisfaction scores, and Net Promoter Score (NPS).

Required Qualifications and Skills

To be a successful candidate for this leadership opportunity in Qatar's dynamic market, you should meet the following criteria:

• Work Experience: A minimum of 5 to 7 years of proven experience in client relations management, sales, or marketing, with a demonstrated focus on the business-to-consumer (B2C) sector. Experience in the Gulf or Qatari market is a significant advantage.
• Academic Qualification: A Bachelor’s degree in Business Administration, Marketing, or a related field. A higher degree (e.g., MBA) or professional certifications in Customer Relationship Management (CRM) will be a distinguishing factor.
• Leadership Skills: Strong ability to lead and motivate teams to achieve targets, coupled with exceptional verbal and written communication and persuasion skills.
• Analytical Abilities: Proficiency in using data analytics tools and CRM software to derive actionable insights and make informed decisions.
• Results-Driven Orientation: A proven track record of achieving customer satisfaction and retention goals, with the ability to perform in a fast-paced, target-oriented environment.
• Personal Skills: Strong negotiation and problem-solving aptitude, with the ability to build trust-based relationships with clients and internal stakeholders at all levels.
• Languages: Fluency in English, both written and spoken, is essential. Proficiency in Arabic is a strong advantage for effective communication with a broad client base in the local market.

Why Work in Qatar?

The State of Qatar offers a thriving business environment with advanced infrastructure, and the B2C sector continues to grow, driven by major global events and ongoing urban development. Doha, as an economic and cultural capital, provides a world-class standard of living and excellent career opportunities for ambitious professionals.

How to Apply for This Position

Applications for this position are being accepted through the Naukrigulf platform. Interested candidates should prepare an updated and clear resume in English, highlighting relevant experience and achievements in B2C client relations management. Ensure your contact information and professional references are included.

As specific job description details are not publicly available, interested applicants are advised to focus their applications on their successful experiences in building customer loyalty strategies, leading teams, and delivering tangible results in improving customer satisfaction and revenue within a B2C environment.

Location: Doha, Qatar. Job Type: Full-time. Company: B2C Solutions WLL.