Complex Reservations Agent at Marriott International - Bahrain

Marriott International, a leading global hospitality brand, is seeking to hire a Complex Reservations Agent for one of its prominent hotels in the capital city of Manama, Bahrain. This position presents an outstanding opportunity for ambitious professionals in the hospitality sector to join a dynamic and globally recognized work environment.

Job Description

The Complex Reservations Agent will play a pivotal role within the reservations department, responsible for managing, receiving, and processing specialized and complex booking requests that go beyond standard individual reservations. This role will primarily focus on group bookings, events, and requests with specific requirements that need meticulous coordination across multiple hotel departments.

Key Expected Responsibilities:

• Managing Complex Bookings: Handling reservation requests for groups, delegations, small events, large families, and peak-season bookings.
• Coordinating Client Requirements: Communicating directly with clients or travel agents to accurately understand their specific needs, such as adjoining room requests, unusual arrival/departure schedules, or requests tied to specific occasions.
• Internal Collaboration: Acting as a liaison between the client and various hotel departments like front office, food and beverage, and meetings & events to ensure all details are executed accurately.
• Accuracy in Pricing and Details: Accurately calculating rates for complex bookings, applying agreed-upon discounts or special offers, and generating preliminary invoices.
• Exceptional Customer Service: Providing a seamless and professional booking experience for clients dealing with complex arrangements, thereby enhancing the hotel's reputation and meeting guest expectations.
• Utilizing Reservation Systems: Full proficiency in global hotel reservation systems (such as Marriott's PMS) to input, update, and track data with high accuracy.
• Follow-up: Tracking complex bookings until the arrival date, ensuring all departments are prepared to host the guests according to the specified requirements.

Requirements and Qualifications

To be a successful candidate for this position at Marriott in Bahrain, you should meet the following criteria:

Essential Qualifications:

• Previous Experience: Proven experience of at least 1-2 years in hotel reservations or customer service within the hospitality sector, with preference given to those with experience handling group or complex bookings.
• Technical Skills: Practical knowledge of Property Management Systems (PMS) and basic computer software like the Microsoft Office suite.
• Personal Skills:
  • Excellent Communication Skills: Both verbal and written, with the ability to explain and clarify effectively.
  • Accuracy and Attention to Detail: Given the nature of complex bookings and the sensitivity of information regarding pricing and specifics.
  • Ability to Multitask: and manage time under work pressure, especially during peak seasons.
  • Customer Service Orientation: and a passion for delivering exceptional guest experiences.
  • Negotiation and Problem-Solving Skills.

Preferred Qualifications:

• Fluency in English (reading, writing, speaking). Knowledge of additional languages is a strong asset in Bahrain's international market.
• An educational qualification (diploma or bachelor's degree) in Hospitality Management or a related field.
• A good understanding of the hospitality culture and market in the Gulf region.

Work Location and Benefits

• Location: Manama, Kingdom of Bahrain.
• Job Type: Full-time.
• Company: Marriott International, which typically offers a stimulating work environment and opportunities for global career development, along with competitive hospitality industry benefits that may include (subject to hotel policy): health insurance, meals, allowances, and training opportunities.

How to Apply for the Job

Applications for the position are primarily submitted through specialized online platforms like Naukrigulf or the official Marriott International Careers website.

1. Visit the recruitment platform mentioned in the original advertisement.
2. Search for the job titled "Complex Reservations Agent" with the location set to Bahrain.
3. Attach your updated Curriculum Vitae (CV) highlighting your experience in hotel reservations, customer service, and relevant skills.
4. Fill out the online application form with the required information accurately.
5. Ensure your contact information (email and phone number) is correct.

Given that Marriott is a global hotel brand, the selection process may involve telephone interviews and multiple in-person interviews. Be prepared to discuss practical examples from your previous experience in handling complex booking situations or challenging client requirements.