Consultant - CMS (Siebel L2) - Malomatia, Doha

Malomatia (Q.S.C), a prominent provider of technology solutions and consulting services in the State of Qatar, is actively recruiting for the position of Consultant - CMS (Siebel L2) to be based in its headquarters in Doha. This role presents a significant opportunity for seasoned professionals with expertise in the Siebel platform to contribute to advanced technological projects and serve a diverse clientele in the Qatari and Gulf markets.

Job Description and Key Responsibilities

The appointed consultant will join the Customer Management Services (CMS) team and will be responsible for a range of critical technical tasks and operational functions, including:

• Support and Maintenance: Providing second-level (L2) technical support for the Siebel platform, encompassing troubleshooting, resolving operational issues, and ensuring service continuity.
• Management and Development: Participating in the management, development, and customization of Siebel CRM applications to meet specific client requirements.
• Integration: Working on the integration of the Siebel system with other systems within the client's IT infrastructure.
• Documentation: Preparing and updating technical documentation, including user manuals, design documents, and operational guides.
• Training and Support: Offering technical support and training to Level 1 (L1) support staff and end-users as needed.
• Compliance and Standards: Ensuring all solutions and modifications comply with the company's quality standards and best practices.

Qualifications and Essential Requirements

To be a successful candidate for this position, you must meet the following criteria:

• Educational Background: A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Work Experience: Proven hands-on experience of 3 to 5 years working directly with the Oracle Siebel CRM platform, with a focus on L2 support and development roles.
• Technical Skills:
  • In-depth understanding of Siebel architecture and applications (e.g., Siebel Tools, eScript, Workflows, Business Services).
  • Strong knowledge of query languages and databases (SQL).
  • Experience with Siebel integration processes (EAI, Web Services).
  • Familiarity with Customer Relationship Management (CRM) concepts and Business Processes.
• Soft Skills: Excellent problem-solving abilities, strong communication skills (both verbal and written), and the capacity to work effectively within a team in a dynamic, fast-paced environment.
• Preferred Qualifications: Previous experience working in a consulting environment or with technology service providers, along with any Siebel-certified credentials, will be a strong added advantage.

Why Join Malomatia?

Malomatia is at the forefront of delivering innovative technology solutions to the government and private sector in Qatar. Joining their team means:

• Working in a stimulating environment that utilizes cutting-edge technologies.
• Participating in large-scale, impactful national projects.
• Gaining access to opportunities for professional development and continuous training.
• Becoming part of a corporate culture that fosters innovation and teamwork.

How to Apply for This Position

Applications for this role are accepted exclusively through the Naukrigulf platform. Please search for the job listing titled "Consultant-CMS-(Siebel L2)" for the company "Malomatia" in "Doha - Qatar" on the Naukrigulf website. Ensure your Curriculum Vitae (CV) is updated to highlight your relevant Siebel experience and project work. The CV should be in English.

Given the competitive nature of this role, qualified candidates are strongly encouraged to submit their applications at the earliest opportunity. Applications will be reviewed by Malomatia's recruitment team, and only suitable candidates will be contacted for interview proceedings.

Note: All information provided is based on the published job advertisement. Final details such as the compensation package will be discussed during the interview process in accordance with company policies and the candidate's experience.