Contract NOC L2 Shift Engineer – RAN / Transport & IP / Core (EPC & 5GC)

StellarIT Solutions is seeking a highly skilled and experienced Contract NOC L2 Shift Engineer to join their Network Operations Center team in Muscat, Oman. This is a critical role for a professional specializing in the monitoring, management, and maintenance of core telecommunications network infrastructure, with a focus on modern 4G and 5G technologies.

Job Description & Key Responsibilities

The successful candidate will be an integral part of the 24/7 shift-based NOC team, ensuring the continuous availability and performance of vital network services. Key responsibilities include:

• Monitoring & Response: Proactively monitor the performance and health of RAN (Radio Access Network), Transport, IP, and Core (EPC for 4G & 5GC for 5G) networks using specialized tools and software platforms.
• Incident & Ticket Management: Receive, analyze, and troubleshoot incidents and customer service tickets escalated from the Level 1 (L1) support team. Execute diagnostic and restorative actions following standard operating procedures (SOPs).
• Escalation & Reporting: Escalate complex incidents that require deeper expertise to Level 3 (L3) engineering or specialist teams, ensuring comprehensive documentation of all steps taken and diagnostics performed.
• Implementation & Change: Execute routine work orders and implement planned changes on network elements under strict supervision and in accordance with approved change management processes.
• Documentation & Reporting: Maintain accurate logs of incidents, actions taken, and resolutions. Contribute to the creation of periodic network performance and incident reports.
• Compliance: Ensure all activities adhere to company standards, industry best practices, and agreed-upon Service Level Agreements (SLAs).

Requirements & Qualifications

To be considered for this contract position, candidates must meet the following criteria:

• Educational Background: A Bachelor's degree in Telecommunications Engineering, Computer Engineering, Information Technology, or a related field.
• Work Experience: Minimum of 3 to 5 years of proven experience in telecommunications network operations, with prior hands-on experience in a Network Operations Center (NOC) or similar environment.
• Technical Expertise:
  • Deep practical knowledge in one or more of the following domains: RAN networks (2G/3G/4G/5G), Transport networks (Microwave, Fiber, MW), IP networks (IP/MPLS), Mobile Core networks (EPC and/or 5GC).
  • Strong understanding of core networking protocols (TCP/IP, VLAN, OSPF, BGP, MPLS).
  • Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and IT Service Management (ITSM) platforms like ServiceNow.
• Soft Skills: Ability to work under pressure in a shift-based environment (morning/evening/night shifts). Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Effective team player.
• Preferred Qualifications: Professional certifications such as CCNA, CCNP, JNCIA, NRS II, or vendor-specific certifications from major telecom equipment providers (e.g., Ericsson, Huawei, Nokia) are a significant advantage.

How to Apply

Applications for this position are being accepted through the Naukrigulf platform. Please visit the original job listing on Naukrigulf and search for the position titled "Contract NOC L2 Shift Engineer – RAN / Transport & IP / Core (EPC & 5GC)" with StellarIT Solutions in Muscat, Oman.

Ensure your Curriculum Vitae (CV) is updated to highlight all relevant experience and skills mentioned above. Prepare a concise cover letter outlining your suitability for this specific shift-based contract role.

Given the contractual nature of the role and its location in Oman, preference may be given to candidates already residing in the Sultanate of Oman or those with immediate relocation capabilities and valid work eligibility.

Application Deadline: It is advisable to apply at your earliest convenience, as the position may close once a suitable candidate is identified.