Job Opportunity: Customer Center Officer at ABYAT

ABYAT, a prominent name in the retail and home furnishing sector in Kuwait and the Gulf region, is seeking to hire a dedicated Customer Center Officer. This position is located in the bustling commercial hub of Kuwait City's urban area, offering a dynamic and professional work environment.

Job Overview

The Customer Center Officer will serve as the primary voice of the company to its customers. This role is crucial in enhancing customer satisfaction and building loyalty by providing exceptional support and effective solutions to inquiries and complaints. The officer will work within a dynamic team committed to high customer service standards.

Key Responsibilities and Duties

• Handling Incoming Calls: Professionally and courteously responding to customer calls, accurately understanding their requests and needs.
• Problem Resolution: Diagnosing customer issues related to products, orders, or services and working towards swift and appropriate solutions.
• Managing Inquiries: Processing customer inquiries via phone, email, and other digital channels, providing clear and accurate information.
• Record Updating: Accurately logging details of customer interactions in databases or Customer Relationship Management (CRM) systems to ensure proper follow-up.
• Follow-up: Coordinating with other internal departments (e.g., Sales, Shipping, Maintenance) to ensure customer service cases are resolved.
• Adherence to Standards: Meeting call center performance targets and KPIs, such as response time, first-call resolution rate, and customer satisfaction scores.
• Service Promotion: Informing customers about new offers and services when appropriate.

Required Qualifications and Skills

ABYAT is looking for candidates with the following attributes:

Core Qualifications:

• A Diploma or Bachelor's degree in any field (preferably in Business Administration, Marketing, or Communications).
• Previous experience in customer service or a call center environment is a significant advantage.
• Excellent command of Arabic (native) and English (written and spoken).
• Exceptional verbal and written communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Good knowledge of basic computer applications (Microsoft Office suite) and CRM systems.

Personal Skills:

• Patience and Tact: To handle various types of customer complaints.
• Active Listening Skills: To understand the core of the problem.
• Problem-Solving Skills: and analytical thinking.
• Teamwork Orientation.
• Reliability and Self-discipline.

Why Work for ABYAT?

Joining ABYAT means becoming part of an established player in the Kuwaiti market. While specific benefit package details were not mentioned in the initial announcement, working for such a well-known company typically offers:

• A stable and professional work environment.
• Opportunities for career growth and development within a large group.
• Skills training.
• A central work location in Kuwait City.

How to Apply for the Position

Applications for this position are being accepted via the LinkedIn professional network. Please follow these steps:

1. Visit the original job posting link on LinkedIn.
2. Ensure your LinkedIn profile is updated to reflect your relevant experience and skills.
3. Click the "Apply Now" button on the job page.
4. You may be required to upload your Curriculum Vitae (CV) and provide a brief Cover Letter explaining your interest in the role and how your qualifications match the requirements.

Interested candidates are advised to apply at their earliest convenience, as the position may be open to a limited number of applicants.

Location: Kuwait City, Kuwait. Job Type: Full-time.