Customer Relation Executive at ZULEKHA HOSPITAL LLC in Sharjah

ZULEKHA HOSPITAL LLC in Sharjah is inviting applications for the position of Customer Relation Executive, presenting a valuable opportunity to join one of the leading healthcare institutions in the United Arab Emirates. The hospital is seeking enthusiastic professionals who excel in customer service within a dynamic healthcare environment.

Job Description and Key Responsibilities

The Customer Relation Executive at Zulekha Hospital will serve as the first point of contact and the friendly face for patients, their families, and visitors. The role is centered on ensuring a positive and seamless experience for everyone entering the hospital facility. The core responsibilities of this position include:

• Reception and Greeting: Welcoming patients and visitors upon arrival and directing them to the appropriate departments or clinics in a friendly and professional manner.
• Exceptional Customer Service: Handling inquiries from patients and their attendants in person, over the phone, or via email, providing accurate information regarding services, procedures, and doctor appointments.
• Complaint and Issue Resolution: Addressing any patient concerns or complaints efficiently and with empathy, working to resolve them promptly to ensure customer satisfaction, and escalating complex issues to the relevant management when necessary.
• Coordination and Support: Acting as a liaison between patients and various internal hospital departments (such as appointments, laboratory, pharmacy, billing) to ensure a smooth flow of services.
• Administrative Assistance: Providing support in front-desk administrative tasks related to new patient registration or data updates, and assisting patients in understanding required procedures and forms.
• Upholding Reputation: Contributing to the enhancement of the hospital's image and reputation through positive interactions and professional conduct that reflects the values of care and respect.

Required Qualifications and Skills

To be a successful candidate for this role, you should meet the following criteria:

• Educational Qualification: A diploma or bachelor's degree in Business Administration, Marketing, Public Relations, or a related field. Candidates with extensive relevant experience may be considered in lieu of the specific academic qualification.
• Experience: Proven prior experience in customer service, public relations, or guest relations, with a minimum of 1 to 3 years. Previous experience in the healthcare sector or hospitals is a significant advantage.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Ability to interact with people from diverse cultures with empathy and patience, especially in stressful situations.
  • Effective listening and proactive problem-solving skills.
  • A pleasant, courteous personality with a strong service orientation.
  • Professional appearance.
• Technical Skills: Proficiency in using Microsoft Office suite (especially Word and Excel) and familiarity with hospital booking or registration systems (will be an added advantage).

Why Work at Zulekha Hospital?

Joining Zulekha Hospital means becoming part of an established healthcare institution in the UAE with a strong reputation for delivering high-quality medical services. It offers a professional and supportive work environment for career growth, where the role of the customer service team is valued as an integral part of the patient care journey.

How to Apply for the Position

Applications for this position are accepted exclusively through the specialized online platform Naukrigulf. Please search for the job listing titled "Customer Relation Executive jobs in ZULEKHA HOSPITAL LLC in Sharjah" on the Naukrigulf website or app. Ensure your Curriculum Vitae (CV) is updated to highlight your relevant customer service experience, particularly in the healthcare sector if applicable, and submit your application through the system specified in the advertisement.

Given the competitive nature of healthcare jobs in Sharjah, it is advisable to apply at your earliest convenience after confirming you meet all the essential requirements.