Customer Relations Officer - Saudi Arabia

Applications are now open for the position of Customer Relations Officer in Saudi Arabia. This role presents a significant opportunity for ambitious professionals looking to build a successful career in customer interaction and satisfaction within a dynamic and evolving job market.

Job Description

The Customer Relations Officer will play a pivotal role in representing the company and interfacing with clients. They will be the primary responsible for ensuring an exceptional customer experience through direct interaction and meticulous follow-up. This position is a cornerstone in building the company's reputation and fostering long-term customer loyalty.

Key Responsibilities and Duties:

• Customer Communication Management: Act as the main point of contact for customers, addressing their inquiries and complaints through multiple channels (phone, email, social media, face-to-face if applicable).
• Problem Resolution: Analyze customer issues and work towards swift and effective solutions, ensuring the root cause is addressed to prevent recurrence.
• Relationship Building: Develop positive and sustainable relationships with existing clients, understanding their deep-seated needs to provide added value.
• Feedback Collection: Systematically receive customer feedback and relay it to relevant internal departments (e.g., Sales, Product, Technical Support) for service and product improvement.
• Follow-up: Follow up with customers after case closure to ensure complete satisfaction and maintain an open communication channel.
• Record Keeping: Accurately document all customer interactions and case details in a Customer Relationship Management (CRM) system for easy tracking and personalized experience.
• Adherence to Standards: Work in accordance with defined customer service standards and company policies.

Requirements and Qualifications

To be a successful candidate for this role, you should meet the following criteria:

Essential Qualifications:

• A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven work experience of at least 2-3 years in customer service, customer relations, or a similar client-facing role.
• Full proficiency in Arabic (primary language of communication) and good command of English, both written and spoken.
• Excellent verbal and written communication skills, with the ability to express oneself clearly and tactfully.
• High ability for active listening and understanding unspoken customer needs.
• Good analytical skills for problem-solving and decision-making.
• Ability to work under pressure and manage time effectively to handle multiple tasks simultaneously.
• Pleasant, patient personality with a strong service orientation.
• Good working knowledge of Microsoft Office applications (Word, Excel, Outlook).

Preferred Qualifications (Additional):

• Experience using Customer Relationship Management (CRM) systems like Salesforce, Zendesk, or similar.
• Experience in a specific sector (e.g., Retail, Financial Services, Technology, etc.).
• Understanding of the Saudi market culture and local consumer behavior.

Benefits and Perks

While specific details are not mentioned in the listing, Customer Relations roles in the Saudi market are competitive and typically include a range of benefits aligned with regional employment practices, which may encompass:

• Competitive monthly salary.
• Medical insurance package.
• Annual leave.
• Annual travel tickets (subject to company policy).
• Opportunities for career development and training.

How to Apply for the Job

Applications for this position are submitted via the Naukrigulf platform, one of the leading job portals in the Gulf region.

Application Steps:

1. Visit the Naukrigulf website.
2. Search for the job using keywords "Customer Relations Officer" and set the location to "Saudi Arabia".
3. Click on the posted job listing.
4. Submit your updated Curriculum Vitae (CV) through the platform. Ensure your CV:
   • Is clearly and professionally written.
   • Highlights your relevant past experience and achievements in customer service.
   • Includes correct contact information (email and phone number).
   • It is advisable to have it available in both Arabic and English.

Interested candidates are advised to apply at their earliest convenience, as attractive positions in the Saudi market receive applications quickly. Prepare yourself for a behavioral interview focusing on customer service scenarios, where you will be expected to provide concrete examples from your past experience.

Location: Saudi Arabia.