Customer Service Representative - Riyadh

A leading and distinguished company in the Saudi market is opening its doors for recruitment to join its operational team in Riyadh City. We are seeking an enthusiastic and service-oriented Customer Service Representative to become the primary face of the company for our valued clients. This is an ideal opportunity for ambitious professionals looking to build a career in customer service within a stimulating and professional work environment.

Job Description

The Customer Service Representative will hold a pivotal role in ensuring customer satisfaction and maintaining the company's excellent reputation. You will be responsible for direct customer interaction across multiple communication channels, acting as an effective liaison between the client and the company's internal departments.

Key Responsibilities:

• Receive and address customer inquiries and complaints via phone, email, or other live chat channels.
• Provide accurate and clear information about the company's products and services.
• Process customer requests and resolve issues they face efficiently and professionally.
• Accurately document details of all customer interactions in the Customer Relationship Management (CRM) system.
• Collaborate with other departments such as sales and technical teams to ensure swift and comprehensive solutions.
• Follow up on complaints until final resolution and inform the customer of the outcome.
• Adhere to quality standards and response times set by management.
• Contribute to suggesting improvements for customer service processes based on received feedback.

Requirements and Qualifications

We are looking for candidates with a genuine passion for serving others and a natural aptitude for effective communication.

Essential Qualifications:

• Diploma or Bachelor’s degree in any discipline (preferably in Business Administration, Marketing, or a related field).
• Previous experience in customer service or a call center is a significant advantage, but we also welcome highly motivated fresh graduates.
• Excellent command of the Arabic language (essential requirement).
• Good proficiency in the English language (spoken and written).
• Exceptional verbal and written communication skills.
• Ability to work under pressure and manage time effectively.
• Problem-solving and analytical thinking skills.
• Ability to deal with various personalities with tact and patience.
• Good knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Flexibility to work within a team and collaborate to achieve common goals.

What We Offer

Joining our team means working in an environment that supports professional and personal development. We believe in investing in our employees' talents.

• A stimulating and professional work environment at the company's headquarters in Riyadh.
• Genuine opportunities for growth and career advancement within the company.
• Training programs to hone your customer service and communication skills.
• A competitive benefits package in line with company policies and the Saudi job market.
• Joining a dynamic and supportive team that values teamwork.

How to Apply

If you have the passion for customer service and possess the qualifications mentioned above, we invite you to apply for this distinguished career opportunity. Please prepare a recent and clear Curriculum Vitae (CV) in Arabic or English, highlighting any relevant prior experience.

Note: As the advertisement is posted by a confidential company through an authorized job platform, please apply through the official channel mentioned in the original advertisement source to ensure your application reaches the concerned recruitment department. Please ensure to write "Customer Service Representative - Riyadh" as the email subject or in the designated field.

We thank all applicants for their interest. However, only candidates whose qualifications match the job requirements will be contacted for the next stages.