Desktop Support Engineer - Manama, Bahrain

Computer World W.L.L is actively seeking a qualified Desktop Support Engineer to join its team in Manama, Bahrain. This position presents an excellent opportunity for technical professionals looking to advance their careers within the dynamic and growing IT market of the Kingdom of Bahrain, a Gulf hub with a continuously evolving technology landscape.

Job Description & Key Responsibilities

The Desktop Support Engineer will play a critical role in ensuring the smooth daily operation of technical systems. Key responsibilities will include:

• Providing Direct Technical Support: Resolving hardware and software issues for end-users both in-person and remotely.
• Hardware Installation & Maintenance: Installing, configuring, upgrading, and maintaining desktop/laptop computers, printers, scanners, and other peripheral devices.
• Software & System Management: Installing, updating, and configuring operating systems (e.g., Windows) and office productivity suites, as well as specialized applications.
• Troubleshooting & Problem Resolution: Diagnosing and resolving issues related to basic local area networking, internet connectivity, user accounts, and access permissions.
• Inventory & Asset Management: Assisting in the documentation of IT assets and managing inventory of spare parts and equipment.
• Providing Basic User Training: Guiding users on the proper use of applications and hardware to reduce recurring issues.
• Team Collaboration: Working closely with other IT teams (e.g., network, security, systems) to resolve complex problems.
• Solution Documentation: Creating and updating records of common issues and their resolutions to build a knowledge base.

Qualifications & Essential Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Educational Qualification: A Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. Equivalent practical experience may be considered.
• Work Experience: Proven hands-on experience of at least 2-3 years in an IT support role or a similar position as a Desktop Support Engineer.
• Technical Skills:
  • In-depth knowledge of Microsoft Windows operating systems (10/11, and potentially Windows Server).
  • Strong understanding of computer hardware and assembly.
  • Experience troubleshooting basic networking issues (TCP/IP, DNS, DHCP, Wi-Fi connectivity).
  • Proficiency with Microsoft Office 365 suites.
  • Familiarity with basic cybersecurity concepts (antivirus, phishing).
• Soft Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong customer service orientation with patience and professionalism when dealing with users.
  • Excellent analytical and problem-solving abilities.
  • Ability to work effectively both independently and as part of a team.
  • Good time management and the ability to handle multiple tasks simultaneously.
• Professional Certifications (A Plus): Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other recognized IT support credentials.

What the Company and Location Offer

• Location: Based in Manama, Bahrain, a leading financial and commercial center in the Arabian Gulf, offering a multicultural work environment and a high standard of living.
• Dynamic Work Environment: Joining a professional technical team within an established IT company.
• Professional Development: Opportunities to gain diverse experience working with a range of technologies and challenges.
• Career Path: Potential for growth within the company's technical department as experience is gained.

How to Apply for the Position

Applications for this position are processed through the Naukrigulf platform. Please prepare an up-to-date and clear Curriculum Vitae (CV) in English, highlighting the relevant experience and skills mentioned above. Ensure you include your contact information and detailed accounts of previous work experience. The evaluation process may involve a telephone interview followed by a technical or in-person interview.

Application Tip: Focus your CV and cover letter on specific achievements in user support and technical problem-solving, mentioning any metrics or numbers that demonstrate the impact of your work (e.g., reduced downtime, improved user satisfaction, etc.).

For further details and to apply, please visit the original job listing on the Naukrigulf platform.