Customer Service Roles at Emirates in Dubai

Emirates, the national airline of the United Arab Emirates and one of the world's most renowned aviation brands, is hiring for several Customer Service positions at its dynamic headquarters in Dubai. This presents an ideal gateway for ambitious professionals seeking to build a career within the dynamic and global aviation sector.

Job Overview

As a Customer Service professional at Emirates, you will join a team that serves as the frontline of the company, directly contributing to enhancing the brand's reputation and the exceptional travel experience it delivers to customers worldwide. These roles are based at the heart of the airline's operations in Dubai, the global city that serves as the hub for Emirates' extensive network.

Key Responsibilities and Duties

• Deliver exceptional and professional customer service across multiple channels (phone, email, face-to-face).
• Handle customer inquiries and provide accurate information regarding flights, bookings, and services.
• Assist in resolving customer issues and complaints efficiently and diplomatically, aiming for complete customer satisfaction.
• Collaborate with other departments such as Airport, Sales, and Cargo to ensure a seamless customer experience.
• Handle special or emergency travel situations with sensitivity and professionalism.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to achieving team and organizational customer service goals.

Required Qualifications and Skills

Emirates is looking for enthusiastic, service-oriented candidates who possess the following skills:

Core Qualifications:

• A Diploma or Bachelor's degree in any relevant field (preferred).
• Excellent command of the English language (written and spoken). Knowledge of additional languages is a significant advantage.
• Strong verbal and written communication skills.
• Ability to work within a team and in a fast-paced environment.

Personal Skills:

• A strong customer service orientation and a genuine desire to help.
• Patience, tact, and the ability to remain composed under pressure.
• Problem-solving skills and critical thinking.
• Flexibility to work varied shifts, which may include holidays.
• Professional appearance and demeanor fitting of a global brand.

Why Work for Emirates?

Joining Emirates is more than just a job; it's joining an award-winning global institution. While full benefit details are disclosed during the hiring process, the company is renowned for offering:

• An international and culturally diverse work environment.
• Opportunities for career development and training within the aviation industry.
• The chance to work in Dubai, a premier global destination for living and working.

How to Apply for the Role

Applications for open positions at Emirates are primarily handled through the global professional platform LinkedIn. Interested candidates are advised to:

1. Visit the official LinkedIn website and search for "Emirates Customer Service Dubai".
2. Browse the current job listings posted by Emirates airline.
3. Prepare an updated, professional CV tailored to highlight your customer service experience and relevant skills.
4. Craft a concise cover letter expressing your passion for the aviation industry and your motivation for wanting to join Emirates.
5. Follow the company's LinkedIn page to stay updated on the latest job postings.

Given the popularity of these roles, it is advisable to apply as soon as possible after the official advertisement appears. Ensure your LinkedIn profile is accurate and compelling, as it is often the first point of contact with recruiters.

Location: Dubai, United Arab Emirates. Job Type: Full-time.