Employee Assistance Programme Specialist - Emirates, Dubai

Emirates, the world-leading airline, is now accepting applications for the position of Employee Assistance Programme (EAP) Specialist at its headquarters in Dubai. This role presents a unique opportunity for professionals specialized in mental health and workplace wellbeing to join a dynamic Human Resources team within one of the most diverse work environments globally.

Job Description and Key Responsibilities

The Employee Assistance Programme Specialist will be primarily responsible for implementing and managing the psychosocial support programs offered to Emirates' employees worldwide. This role aims to foster a culture of mental health and safety within the organization, positively impacting employee productivity and loyalty.

Key responsibilities for this position are expected to include:

• Providing Support and Counseling: Offering confidential, short-term counseling sessions to employees facing personal or professional challenges affecting their performance or wellbeing, such as stress, relationship issues, or financial difficulties.
• Case Management: Assessing employee needs and making appropriate referrals to external specialized services when required, ensuring proper case follow-up.
• Awareness and Education: Designing and delivering awareness campaigns and workshops to promote mental health literacy, stress management, and work-life balance among the employee population.
• Program Development: Contributing to the evaluation of the current EAP's effectiveness and proposing enhancements to ensure it meets the needs of a diverse and evolving workforce.
• Internal Collaboration: Working closely with HR, Safety, and Medical Affairs departments to provide an integrated approach to employee support.

Qualifications and Core Requirements

Emirates is seeking highly qualified candidates with practical experience in a similar field. The core requirements include:

• Educational Background: A Bachelor's degree in Psychology, Social Work, Counseling, or a related mental health field. A Master's degree is a strong advantage.
• Professional Experience: Proven practical experience of at least 3 to 5 years in providing counseling services or managing Employee Assistance Programmes, preferably within a large or multinational corporation.
• Technical Skills: A deep understanding of workplace mental health principles and global best practices in EAPs.
• Personal Skills:
  • Exceptional communication and listening skills with the ability to build trust and maintain strict confidentiality.
  • Crisis management capabilities and sensitivity to vast cultural diversity.
  • Strong analytical skills for data assessment and reporting.
  • Proficiency in written and spoken English. Knowledge of an additional language is a significant advantage given the global nature of the workforce.

Why Join Emirates?

Joining Emirates means working in a dynamic international environment with significant career growth opportunities. The company is renowned for its supportive culture and focus on employee development. While specific details were not mentioned in the posting, Emirates typically offers competitive packages that include benefits such as discounted travel tickets, comprehensive medical insurance, and training and development programs.

How to Apply for the Position

Applications for this position are processed via the professional networking platform LinkedIn, where the official advertisement was posted. Interested candidates should ensure their LinkedIn profile is updated to accurately reflect their experience and qualifications and search for the direct job posting by Emirates or via the link provided in news sources.

Application Tip: Tailor your CV and cover letter to highlight your specific experience in managing employee support programs, providing concrete examples of the impact of your previous work on staff wellbeing. Be prepared to discuss your approach to confidentiality and ethical boundaries during the interview.

This role is an ideal opportunity for passionate professionals to make a real difference in the lives of thousands of employees within one of the most iconic brands in aviation.