Customer Service Executive Job in the Apparel Sector, Dubai

A prominent company within the apparel and fashion sector (Apparel FZCO) in Dubai is seeking to hire a dedicated Customer Service Executive. This position presents a significant opportunity for ambitious professionals looking to build a career within a dynamic and vibrant work environment in one of the world's leading commercial and economic hubs.

Job Overview

The successful candidate will be integrated into the customer service team, acting as a primary point of contact for the company's clients. The role is centered on ensuring customer satisfaction and fostering brand loyalty by delivering an exceptional experience in every interaction. Given the competitive nature of the apparel industry, providing outstanding customer service is a critical factor for sustainable success.

Key Responsibilities and Duties

• Communication Management: Respond to customer inquiries and complaints through multiple channels such as phone, email, and social media in a professional and efficient manner.
• Problem Resolution: Diagnose issues faced by customers regarding products, orders, shipping, or billing, and work to provide swift and appropriate solutions.
• Sales and After-Sales Support: Provide necessary support and information to potential and existing clients, and handle product returns or exchanges in accordance with company policies.
• Documentation and Tracking: Accurately log details of all customer interactions in the Customer Relationship Management (CRM) system and follow up on cases until final resolution.
• Feedback Loop: Gather customer feedback and relay it to relevant departments such as sales, marketing, and logistics to improve products and services.
• Product Knowledge: Develop a deep understanding of the company's range of apparel and fashion products to provide accurate advice to customers.

Required Qualifications and Skills

• Educational Background: A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience: Proven prior experience of at least 2-3 years in a customer service role, preferably within the retail, apparel, or fashion industry.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Ability to empathize with customers and remain patient under pressure.
  • Strong problem-solving and critical thinking abilities.
  • Commitment to delivering accurate and efficient service.
  • Capability to work independently and as part of a team.
• Technical Skills: Proficiency in Microsoft Office applications and knowledge of CRM systems (e.g., Salesforce, Zendesk) is a distinct advantage.

Work Location and Environment

The workplace is located in Dubai, United Arab Emirates. Dubai is renowned for its global and professional work environment, attracting talent from around the world. The company offers a stimulating workplace that supports professional development and recognizes outstanding performance.

How to Apply for the Position

Applications for this position are processed through the leading regional job portal, Naukrigulf. Interested candidates who meet the above criteria should visit the Naukrigulf website and search for the position listed as "Executive - Customer Service" at Apparel FZCO located in Dubai. Please prepare an updated and clear Curriculum Vitae (CV) highlighting relevant customer service and apparel industry experience and skills, along with a brief Cover Letter stating your motivation for applying.

Due to the expected high volume of applications, interested candidates are advised to apply at their earliest convenience. Only qualified applications will be reviewed, and shortlisted candidates will be contacted for interview proceedings.