Food & Beverage Supervisor at Hilton Hotels - Qatar

Hilton Hotels, a global leader in hospitality, is currently seeking applications for the position of Food & Beverage Supervisor in the State of Qatar. This recruitment drive aims to strengthen their hospitality team and deliver the exceptional service standards synonymous with the Hilton brand. This role presents an outstanding opportunity for ambitious hospitality professionals to join a dynamic and internationally recognized work environment.

Job Description and Key Responsibilities

The successful supervisor will be primarily responsible for overseeing the daily operations of the Food & Beverage outlets within the hotel, which may include restaurants, cafes, banquet halls, and room service. Reporting to the Department Manager, they will play a direct role in ensuring service excellence and guest satisfaction.

Core expected responsibilities include:

• Operational Supervision: Directly supervise the F&B service team during assigned shifts, ensuring all operations are executed in accordance with Hilton's stringent standards and established policies.
• Guest Service: Ensure an exceptional guest experience through professional, prompt, and friendly service. Effectively and decisively handle any guest inquiries or complaints.
• Team Management: Guide, train, and develop Food & Beverage team members, fostering a strong team spirit and a positive work culture. Assist in task delegation and ensure adherence to schedules.
• Quality Control: Monitor the quality of food and beverages served, the overall appearance of service areas, and ensure cleanliness and orderliness meet the highest health, safety, and brand standards.
• Administrative Support: Assist with inventory checks, monitor stock levels, and ensure efficient usage of materials. May be required to help prepare daily reports related to sales or attendance.
• Compliance: Ensure full compliance with all local Qatari health and safety regulations, as well as the company's global standards.

Required Qualifications and Skills

Hilton is looking for passionate, guest-oriented candidates with the necessary experience and skills to excel in this fast-paced setting.

Essential Requirements:

1. Proven Experience: Demonstrated previous experience in a supervisory or head waiter role within the Food & Beverage department of a hotel or upscale restaurant environment. Experience with international hotel chains is highly preferred.
2. Technical Knowledge: Strong understanding of F&B operations, including knowledge of beverage varieties, food service etiquette, and safety procedures.
3. Leadership Skills: Ability to lead and motivate a diverse team, with excellent interpersonal and communication skills (both verbal and written).
4. Service Orientation: A genuine passion for delivering first-class guest service and the ability to interact with customers with utmost professionalism and courtesy.
5. Organizational Skills: Ability to work in a fast-paced environment, manage multiple priorities, and think quickly to resolve issues under pressure.
6. Flexibility: Willingness to work variable shifts, including weekends and holidays, based on operational requirements.
7. Language: Strong command of the English language, both spoken and written. Proficiency in Arabic is a significant advantage in the Qatari job market.

Benefits and Advantages

Working with Hilton in Qatar offers more than just a job; it is a pathway for career development within one of the world's largest hospitality groups. Typical benefits may include (subject to the specific hotel location and its policies):

• Joining a globally recognized work culture with genuine opportunities for internal career growth and development.
• Access to ongoing training to enhance professional and personal skills.
• A dynamic and multicultural work environment.
• Competitive benefits package as per Hilton corporate and specific hotel policies in Qatar.

How to Apply for the Position

Applications for this vacancy are primarily submitted through specialized online platforms such as Naukrigulf or the official Hilton Worldwide careers portal (Hilton Careers).

Tips for a Successful Application:

• Prepare an updated, clear CV in English, highlighting your F&B supervisory experience and tangible achievements (e.g., improving guest satisfaction scores, training initiatives).
• Craft a concise cover letter expressing your passion for hospitality and your specific interest in joining Hilton.
• Ensure your contact information is accurate.
• After applying, monitor your email regularly for any interview invitations.

Qatar, with its thriving economy and continuous hosting of major global events, represents a vibrant market for the hospitality industry. This position at Hilton serves as an ideal gateway for serious professionals to build a promising future in the heart of the Arabian Gulf.