Food and Beverage Supervisor - Italian Restaurant at Four Seasons Hotel Kuwait

Four Seasons Hotel Kuwait, a global hospitality brand synonymous with luxury and exceptional service, is inviting applications for the position of Food and Beverage Supervisor for its upscale Italian Restaurant. This role presents a remarkable opportunity for ambitious hospitality professionals to join a dynamic team in a world-class hotel environment, focused on delivering unforgettable dining experiences that meet the highest standards of quality and service.

Job Description and Key Responsibilities

The Supervisor will be primarily responsible for overseeing the daily operations of the Italian Restaurant, ensuring the team adheres to the supreme standards of guest service and operational excellence mandated by the Four Seasons brand. Key responsibilities include:

• Operational Supervision: Directly supervise the restaurant's wait staff and host team during assigned shifts, ensuring seamless and efficient operations from guest arrival to departure.
• Service Quality Assurance: Monitor and evaluate the quality of service provided to guests, intervening promptly to resolve any issues or complaints to ensure complete guest satisfaction and an exceptional dining experience.
• Training & Development: Contribute to training new team members and provide ongoing coaching to the existing staff on service standards, menu knowledge, and food & beverage presentation techniques.
• Quality Control & Compliance: Ensure the restaurant's cleanliness and setup comply with stringent health, safety, and sanitation standards. This also includes adherence to F&B service protocols and brand standards.
• Communication & Coordination: Act as an effective liaison between the restaurant floor team, the kitchen (culinary) staff, and senior management. Accurately relay guest feedback and coordinate special requests and reservations.
• Administrative Support: Assist with inventory control, monitor stock levels of consumables, and report any maintenance needs or equipment issues.

Required Qualifications and Skills

To be a successful candidate for this role in this luxury setting, you should meet the following criteria:

• Experience: Proven previous experience of at least 2-3 years in a supervisory or Head Waiter/Captain role within a fine-dining restaurant or five-star hotel environment. Experience in Italian restaurants or specialized cuisine is a significant advantage.
• Knowledge: Deep understanding of luxury food and beverage service protocols. Good knowledge of wines and service techniques is a strong plus. Basic Italian language skills related to menu terminology are a valuable addition.
• Interpersonal Skills: Exceptional communication and interpersonal skills with the ability to interact confidently and diplomatically with guests from diverse backgrounds. Strong leadership skills and the ability to motivate and guide a team under pressure during peak service periods.
• Personal Attributes: Attention to detail, a positive attitude, and flexibility to work various shifts, including weekends and evenings. The candidate must be well-groomed and possess a team-oriented spirit.
• Legal Requirements: Applicants must possess a valid residency in the State of Kuwait and be eligible for transfer of sponsorship if required.

Why Join Four Seasons Hotel Kuwait?

Joining a Four Seasons Hotel means becoming part of an organizational culture that focuses on quality, excellence, and professionalism. Employees typically benefit from opportunities for career development within the global Four Seasons network, working in a stimulating and beautiful environment, and receiving a competitive benefits package which may include (as per hotel policy) medical insurance, meals, transportation allowances, and discounts on stays at Four Seasons properties worldwide.

How to Apply for the Position

Applications for this position are to be submitted via the Naukrigulf online platform, where the advertisement was posted. Please prepare an updated and professional Curriculum Vitae (CV) in English, highlighting relevant experience in food and beverage supervision within luxury hotels or high-end restaurants. Ensure your contact information and work history with clear dates are included. Given the calibre of the brand, the selection process is expected to be meticulous and may involve several rounds of interviews.

This position represents a significant career step for any hospitality professional seeking to advance their career within one of the world's most prestigious hotel brands, located in the vibrant heart of Kuwait's capital.