Front Desk Agent Jobs at Hilton Hotels in Manama

Hilton Worldwide, a leading global hospitality brand, is currently recruiting for the position of Front Desk Agent at its properties in Manama, the Kingdom of Bahrain. This is a prime opportunity to launch or advance your career within one of the world's most renowned hotel groups, operating in a dynamic and vibrant environment.

Job Description and Key Responsibilities

The Front Desk Agent serves as the crucial first and last point of contact for guests, directly shaping their impression of the hotel. The core responsibilities of this frontline role include:

• Guest Reception: Welcoming guests upon arrival and departure in a friendly, professional manner that reflects Hilton's high service standards.
• Check-in/Check-out Procedures: Efficiently and accurately processing guest check-ins and check-outs, ensuring all information and details are correct.
• Customer Service: Handling guest inquiries, requests, and needs promptly and effectively, whether in person, by telephone, or email. This includes providing information about hotel facilities, services, and local Bahrain attractions.
• Reservations and Systems: Utilizing the Property Management System (PMS) to manage reservations, modifications, and process various payment methods (cash, credit cards, etc.).
• Internal Coordination: Working closely with other hotel departments such as Housekeeping, Maintenance, Food & Beverage, and Security to ensure all guest requests are fulfilled seamlessly.
• Problem Resolution: Addressing any guest complaints or challenging situations with tact and calmness, aiming to provide quick and satisfactory solutions.
• Administrative Duties: Performing routine administrative tasks like cashiering, preparing daily reports, and maintaining the tidiness and organization of the front desk area.

Qualifications and Essential Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Education: A diploma or degree in Hotel Management, Tourism, or a related field is a distinct advantage.
• Experience: Previous experience in a front desk, reception, or customer service role, particularly within the hotel or hospitality industry, is preferred. Highly motivated fresh graduates may also be considered.
• Personal Skills:
  • Excellent verbal and written communication skills in both English and Arabic. Proficiency in additional languages is a strong plus.
  • A friendly, welcoming personality with a natural aptitude for delivering exceptional customer service.
  • The ability to work under pressure and during peak times while maintaining composure and a positive attitude.
  • Strong attention to detail and accuracy in task execution.
  • Good organizational skills and the ability to manage multiple priorities.
  • A professional and well-groomed appearance.
• Technical Skills: Basic knowledge of Microsoft Office applications (Word, Excel) and the ability to learn hotel reservation systems quickly.

Benefits and Advantages

Joining the Hilton team in Bahrain means more than just a job; it's joining a global hospitality family. Typical benefits associated with Hilton roles (as per their global careers site) include:

• An inspiring and lively international work environment.
• Genuine opportunities for career development and training within the vast Hilton worldwide network.
• A competitive benefits package which may include (depending on job level and specific property policy): health insurance, transportation or housing allowances, meals, and discounted hotel stays at Hilton properties worldwide.
• Ongoing training programs to enhance your skills.

How to Apply for the Position

Applications for this position are primarily handled through Naukrigulf, one of the leading job portals in the Gulf region.

1. Visit the Naukrigulf website (Naukrigulf.com).
2. Use the following search keywords: "Front Desk Agent Hilton Bahrain".
3. Look for the listing specific to the Hilton property in Manama.
4. Click on the "Apply Now" button.
5. Create a professional profile or log in to your existing account on the platform.
6. Upload your updated Curriculum Vitae (CV), which should highlight your customer service experience, language skills, and personal attributes.
7. Complete the online application process.

Pro Tip: Tailor your CV and cover letter (if applicable) specifically for this role, emphasizing how your skills align with the requirements of a Front Desk Agent at a luxury hotel like Hilton.

Don't miss this chance to start or grow your career in luxury hospitality with a prestigious brand in the vibrant capital of Bahrain, Manama.