Front Desk Agent - Safir Hotels & Resorts (Kuwait)

Safir Hotels & Resorts, a well-established hospitality brand in the Gulf region, is seeking to fill the position of Front Desk Agent at one of its properties in the State of Kuwait. This role presents an excellent opportunity for motivated individuals to join the dynamic world of hospitality and contribute to creating a remarkable and lasting first impression for hotel guests.

Job Description & Key Responsibilities

The Front Desk Agent will hold a pivotal position as the primary point of contact between the hotel and its valued guests. The core focus will be on ensuring a smooth, comfortable arrival and an enjoyable stay experience for every visitor. Key responsibilities include:

• Guest Reception: Welcoming guests upon arrival and departure in a friendly, professional manner that reflects the high service standards of Safir Hotels.
• Check-in/Check-out Procedures: Efficiently and accurately processing guest check-ins and check-outs, verifying reservation details and identification.
• Customer Service: Promptly and effectively handling guest inquiries, requests, and needs, whether in person, over the phone, or via email.
• Reservation Management: Assisting with creating, modifying, and booking rooms using the Property Management System (PMS), ensuring information accuracy and room availability.
• Financial Transactions: Conducting financial transactions related to stays, including processing payments, issuing invoices, and settling accounts, with strict adherence to hotel financial policies.
• Local Information: Providing guests with accurate and helpful information about hotel facilities and local services in Kuwait, such as restaurants, tourist attractions, and transportation.
• Team Collaboration: Working closely with other hotel departments like housekeeping, security, and food & beverage to ensure all guest needs are met seamlessly.
• Upholding Standards: Ensuring the front desk area is tidy, organized, and professional at all times.

Required Qualifications & Skills

To be a successful candidate for this role in Kuwait's competitive hospitality scene, you should meet the following criteria:

• Education: A diploma or relevant educational qualification in Hospitality or Hotel Management is an advantage.
• Experience: Previous experience in a similar front-line role (Front Desk Agent, Customer Service Representative) within the hotel or hospitality sector is preferred. Fresh graduates with a positive attitude and strong willingness to learn may also be considered.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English. Proficiency in additional languages is a strong asset.
  • A friendly, personable character with a genuine customer service orientation.
  • Ability to work under pressure and during peak times while maintaining composure and a smile.
  • Strong attention to detail and accuracy in data entry and financial transactions.
  • Organizational skills and the ability to multitask effectively.
• Technical Skills: Basic knowledge of computer systems and Microsoft Office software. Experience with Property Management Systems (PMS) like Opera Fidelio or Amadeus is a significant advantage.

Benefits & Opportunities

Joining the Safir Hotels & Resorts team in Kuwait offers a stimulating work environment that includes:

• Becoming part of a well-established hotel brand in the Gulf market.
• Opportunities for professional development and hospitality training.
• A dynamic and multicultural workplace.
• A competitive salary and benefits package in line with company policies.

How to Apply

Applications for this position are processed through the Naukrigulf platform. Please search for the job listing for "Front Desk Agent" at Safir Hotels & Resorts located in Kuwait. Ensure your CV is updated to highlight your relevant hospitality and customer service skills and experience. Include a brief cover letter expressing your enthusiasm for joining the hospitality sector in Kuwait and why you are the right fit for the Safir team.

Given the competitive nature of hospitality jobs in Kuwait, it is advisable to apply as soon as you locate the official advertisement.