Front Office Manager - Tivoli Hotels, Manama

Tivoli Hotels is opening its doors to ambitious hospitality professionals by offering a pivotal leadership role: Front Office Manager at its property in the capital city of Manama, Kingdom of Bahrain. This position is the cornerstone of the guest experience, bearing full responsibility for the reception and accommodation operations, with a focus on delivering exceptional service and creating an unforgettable first impression.

Job Description and Key Responsibilities

The Front Office Manager will lead the front desk team to be the face and welcoming pillar of the hotel. Core responsibilities will include:

• Leadership & Development: Directly supervise all front office personnel (reception, concierge, communications). Provide ongoing training, coaching, and performance evaluations to ensure a motivated and highly efficient team.
• Operations Management: Ensure all front office operations run smoothly and efficiently, including check-in/check-out procedures, room reservations, payment processing, and responding to guest inquiries.
• Guest Service Excellence: Maintain the highest standards of customer service. Promptly and effectively handle guest complaints or special requests, acting as a key point of contact to resolve any issues and ensure complete guest satisfaction.
• Financial & Administrative Oversight: Contribute to departmental budgeting and expense monitoring. Oversee occupancy rates and revenue related to direct bookings. Ensure strict adherence to all financial and hotel policies and procedures.
• Internal Coordination: Work closely with other hotel departments such as Housekeeping, Food & Beverage (F&B), and Sales & Marketing to ensure a seamless and integrated guest experience throughout their stay.
• Safety & Security: Ensure front office team compliance with all hotel safety and security protocols, safeguarding guest information and maintaining confidentiality.

Qualifications and Essential Requirements

To be a successful candidate for this leadership opportunity, you must meet the following requirements:

• Experience: A minimum of 5 years of practical experience in the hotel hospitality sector, with at least 2 years of proven experience in a supervisory or leadership role within the front office department (e.g., Assistant Front Office Manager or Head Receptionist).
• Technical Knowledge: Excellent command of global Property Management Systems (PMS) like Opera and core computer software (Microsoft Office Suite).
• Personal Skills:
  • Strong leadership and management skills with the ability to motivate a team and build a collaborative spirit.
  • Exceptional communication and interpersonal skills in both Arabic and English (verbal and written).
  • Ability to work under pressure and multitask in a fast-paced environment.
  • A strong guest-service orientation with innovative problem-solving abilities.
  • Meticulous attention to detail and accuracy in work.
• Education: A Bachelor's degree in Hotel Management, Tourism, or a related field is a significant advantage.

What This Role Offers

Joining a global hotel brand like Tivoli means working in a respected and dynamic environment focused on excellence. This is not just a job but a career development opportunity within an established hospitality group. The Front Office Manager will be an essential part of the hotel's success and will have the chance to directly impact the experience of thousands of guests.

How to Apply for This Position

Applications for this position are accepted exclusively through the regional job portal Naukrigulf. Please visit the dedicated job listing on the platform and search for "Front Office Manager" in Manama, Bahrain for the company Tivoli.

Pro Tip: When submitting your application, ensure your CV is updated to highlight your leadership experience in hospitality and your tangible achievements in improving customer service or operations. Include a brief cover letter outlining your passion for the industry and your vision for the Front Office Manager role.

We wish all applicants the best of luck. The application deadline is not explicitly stated in the source listing, so applying at your earliest convenience is recommended.