Guest Arrival Expert - Airport Job with Marriott International in Kuwait

Marriott International, a globally renowned leader in the hospitality and hotel industry, is recruiting for the position of Guest Arrival Expert - Airport in the State of Kuwait. This role presents a stellar opportunity to join a vast and prestigious family, launching a career in the dynamic hospitality sector where you will be the very first point of welcome for hotel guests as they arrive in the country.

Job Description and Key Responsibilities

In this pivotal role, you will be the vital link between the airport and the hotel. You are not just a greeter; you are an "expert" in the arrival experience, responsible for creating a fantastic first impression that lasts throughout the guest's stay. The core responsibilities of this position include:

• Proactive Welcoming: Meeting Marriott hotel guests upon their arrival in the airport terminal. Identifying them, offering a warm welcome, and assisting them in feeling comfortable after their journey.
• Logistical Coordination: Organizing the seamless and efficient transfer of guests from the airport to the hotel. Ensuring all logistical arrangements are ready and comfortable.
• Exceptional Customer Service: Answering initial guest inquiries, providing useful information about the hotel and local area, and assisting with any immediate needs upon arrival.
• Team Collaboration: Working closely with the hotel's front desk team and transportation personnel to ensure accurate flow of information regarding guest arrivals and preferences.
• Problem Resolution: Handling any travel or arrival complications with courtesy and professionalism, always striving to find swift solutions that satisfy the guest.
• Brand Representation: You are an ambassador for the Marriott brand. You are expected to maintain a professional appearance and friendly demeanor that reflects the company's global standards.

Required Qualifications and Skills

To thrive in this role and be a strong candidate, you should possess the following qualifications:

• Interpersonal Skills: Exceptional customer service ability with a friendly, polite, and welcoming nature. Patience and empathy, especially when dealing with tired travelers.
• Language Proficiency: Excellent command of the English language, both spoken and written. Knowledge of Arabic is a significant advantage, and additional languages are a welcome bonus.
• Organizational Skills: The ability to work in a fast-paced airport environment, manage multiple tasks, and pay close attention to detail.
• Flexibility: Willingness to work various shifts, including weekends and public holidays, as required by business needs.
• Appearance: Commitment to a professional and neat appearance befitting a representative of a global hotel brand.
• Visa/Residency Status: Applicants must already be residing in Kuwait with a valid transferable work permit (iqama), or be eligible to obtain one in accordance with local laws.

Why Work with Marriott International?

Joining Marriott means more than just a job. It's joining a people-focused culture. While specific details were not listed in the posting, Marriott is globally known for offering:

• A supportive work environment with continuous training for professional development.
• Opportunities for growth and career advancement within its vast global network.
• A diverse and inclusive workplace that values the individual.
• Potential travel discounts and hotel stay benefits worldwide.

How to Apply for This Position

Applications for this position are processed through the specialized online platform Naukrigulf. Please search for the job listing titled "Guest Arrival Expert-Airport" in the Kuwait location on the Naukrigulf website, or follow the direct link if available. Ensure you prepare an updated, clear Curriculum Vitae (CV) in English, highlighting your customer service experience, language skills, and any prior background in hospitality or front-facing roles. Include your contact information clearly.

This is a perfect opportunity for enthusiastic individuals looking to build a future in the hospitality industry with one of the world's most famous brands, starting right at the main gateway to the country.