Guest Experience Expert Job at Marriott International - Bahrain

Marriott International, a globally renowned leader in the hospitality and hotel industry, is inviting applications for the position of Guest Experience Expert at one of its prestigious properties in the capital city of Manama, Bahrain. This role presents an outstanding opportunity for individuals passionate about hospitality and looking to build a career with a world-class hotel group with an impeccable reputation.

Job Description and Key Responsibilities

The Guest Experience Expert will hold a pivotal role at the heart of the hotel's operations, responsible for ensuring every guest receives an exceptional experience from the moment of arrival until departure. They will act as the face of the hotel and the primary point of contact for addressing and anticipating guest needs.

Core responsibilities include, but are not limited to:

• Welcoming guests upon arrival and processing check-ins and check-outs smoothly and efficiently.
• Handling reservation requests, inquiries, and booking modifications.
• Providing comprehensive and accurate information about hotel facilities, services, local attractions, and arranging activity bookings.
• Proactively and professionally addressing guest inquiries and complaints, finding prompt and effective solutions to ensure complete satisfaction.
• Working closely with other hotel departments (e.g., Food & Beverage, Housekeeping, Engineering) to coordinate services and fulfill special guest requests.
• Utilizing property management and reservation systems (such as Opera) to accurately manage guest information and transactions.
• Contributing to creating a welcoming and warm atmosphere that reflects Marriott International's high brand standards.

Required Qualifications and Skills

Marriott International is seeking candidates with a genuine passion for serving others and the skills necessary to excel in a dynamic hospitality environment.

Essential Requirements:

• Previous experience in a similar front-facing role (Front Desk Agent, Receptionist, Customer Service) within the hospitality or service industry. Experience in a 4 or 5-star hotel setting is highly preferred.
• Excellent command of the English language, both verbal and written. Proficiency in Arabic is a strong advantage.
• Exceptional verbal and written communication skills, with the ability to listen effectively and communicate clearly.
• A friendly, courteous personality with high emotional intelligence to interact with guests from diverse backgrounds and cultures.
• Ability to work under pressure, multitask, and solve problems creatively.
• Good working knowledge of Microsoft Office applications (Word, Excel) and hotel management systems.
• Flexibility to work during day and evening shifts, including weekends and holidays as required by business needs.

Desired Personal Attributes:

• A strong guest-service orientation.
• Professional appearance and demeanor.
• Ability to work collaboratively as part of a team.
• Dedication to continuous learning and development.

Why Work for Marriott International in Bahrain?

Joining Marriott International means more than just a job; it's joining a global culture that prioritizes employee growth and well-being. Bahrain, with its thriving economy and rich cultural heritage, offers an attractive living and working environment.

Marriott typically offers a competitive benefits package which may include:

• Local and global training and career development opportunities.
• A dynamic and supportive work environment.
• Career growth opportunities within Marriott International's vast global network.
• Comprehensive employee benefits (which may include accommodation or housing allowance, health insurance, meals, and more according to the specific property's policy).

How to Apply for the Position

Applications are primarily submitted through specialized online platforms like Naukrigulf or the official Marriott Careers website.

We suggest following these steps:

1. Visit the Naukrigulf platform or the Marriott Careers website.
2. Search for the position using keywords like "Guest Experience Expert" and location "Manama" or "Bahrain."
3. Prepare your Curriculum Vitae (CV) professionally, highlighting your hospitality experience, customer service skills, and achievements.
4. Attach a concise Cover Letter expressing your passion for hospitality and your specific interest in joining Marriott International.
5. Submit your application through the online system and follow any additional instructions.

We advise applying at your earliest convenience, as the screening process may begin as applications are received. Ensure your contact information is correct so the recruitment team can reach you if you are selected for an interview.

Your chance to make a difference in the world of luxury hospitality starts here. Submit your application today and become the face of hospitality that every guest remembers.