Helpdesk Operator Jobs at Nexserve General Maintenance in Abu Dhabi

Nexserve General Maintenance is expanding its dynamic team in Abu Dhabi, United Arab Emirates, and is seeking qualified professionals to fill the position of Helpdesk Operator. This role is a critical frontline function, ensuring operational continuity and customer satisfaction by providing efficient support and assistance.

Job Description

The Helpdesk Operator will serve as the first point of contact for customers and internal staff regarding inquiries, issues, and requests related to maintenance and services. The core responsibilities of this position include:

• Receiving and logging customer and employee reports via phone, email, or the designated ticketing system.
• Categorizing and prioritizing incoming requests based on severity and urgency levels.
• Accurately and promptly dispatching requests and technical issues to the appropriate departments or field technicians.
• Tracking the status of open tickets and following up until resolution, ensuring consistent communication with stakeholders.
• Providing initial support and troubleshooting basic issues where possible, or gathering all necessary information to facilitate resolution by the technical team.
• Updating databases and work management systems with a high degree of accuracy.
• Contributing to the improvement of helpdesk procedures to enhance efficiency and customer satisfaction.
• Preparing periodic reports on helpdesk activity and key performance metrics.

Requirements and Qualifications

To be a successful candidate for this role, you should meet the following criteria:

• Educational Qualifications: A diploma or university degree in a relevant field (e.g., Business Administration, Information Technology, Communications) is advantageous.
• Experience: Proven prior experience in a similar role (Helpdesk Operator, Customer Service, Technical Support) ranging from 1 to 3 years. Experience within the maintenance, facilities, or services sector will be a strong advantage.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong active listening skills and the ability to understand caller needs.
  • Excellent organizational skills with the ability to multitask in a fast-paced environment.
  • A positive work attitude and high team spirit.
  • Patience and tact when dealing with customers, especially in complaint or high-pressure situations.
• Technical Skills:
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to quickly learn proprietary software and internal work management systems.
  • A basic understanding of technical terminology related to maintenance is an added advantage.

Why Work with Nexserve?

Nexserve General Maintenance is a recognized player in the UAE services market. Joining their team offers an opportunity for growth within a professional and supportive work environment. While specific details regarding the financial package and benefits were not mentioned in the initial posting, jobs in this sector in Abu Dhabi are generally competitive and come with a benefits package aligned with local labor market standards.

How to Apply

Applications for this vacancy are to be submitted exclusively via the Naukrigulf platform, where the listing was posted. Please visit the original job listing link on the platform and submit your application through their dedicated system. Ensure your Curriculum Vitae (CV) is updated to highlight your relevant experience and customer service/support skills. Include a brief cover letter stating your interest in the role and how you can add value to the Nexserve team.

Given the competitive nature of the Abu Dhabi job market, it is advisable to apply as soon as possible after confirming you meet the core requirements. Good luck to all applicants.

Location: Abu Dhabi, United Arab Emirates. Job Type: Full-time.