IT Supervisor at Hilton Hotels in Doha

Hilton Hotels in the Qatari capital, Doha, is inviting applications for the position of IT Supervisor, a move aimed at strengthening the technical support team and ensuring the continuity and efficiency of the technological infrastructure that supports the global hotel's operations. This role represents a distinguished opportunity for ambitious professionals to join a prestigious hotel brand in one of the most dynamic destinations in the Arabian Gulf region.

Job Description and Responsibilities

The IT Supervisor will be the primary person responsible for overseeing the daily operations of the Information Technology department within the hotel. Modern hotel operations heavily rely on technical systems, making this role central to ensuring a seamless experience for both guests and staff.

Key responsibilities for this position include:

• Supervision & Operations: Overseeing the performance and maintenance of the hotel's core IT infrastructure, including servers, network systems (wired and wireless), telephone systems, and end-user computer equipment.
• User Support: Providing direct and advanced technical support to all hotel departments and staff to resolve software and hardware-related issues, ensuring minimal downtime.
• Hotel Systems Management: Assisting in the management and operation of specialized systems such as the Property Management System (PMS), Point of Sale (POS) systems, access control systems, and in-room entertainment systems, ensuring their integration and health.
• Cybersecurity: Contributing to the implementation and upkeep of information security policies, ensuring systems are regularly updated against cyber threats, and safeguarding sensitive guest data.
• Project & Inventory Management: Assisting in planning and executing IT upgrade projects, managing the inventory of IT assets (hardware and software), and liaising with vendors when necessary.
• Team Training: Guiding and training less experienced IT technicians within the team, sharing knowledge to ensure high-performance standards.
• Collaboration: Working closely with hotel management and regional IT management to meet operational and strategic objectives.

Qualifications and Key Requirements

To be a successful candidate for this role in Hilton's competitive environment, you should meet the following criteria:

• Educational Qualification: A Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field. Equivalent proven long-term practical experience may be considered.
• Practical Experience: A minimum of 3 to 5 years of experience in IT support, with proven experience in a supervisory or lead role. Previous experience in the hospitality or hotel sector is a significant advantage.
• Technical Skills:
  • In-depth knowledge of Microsoft Windows Server and desktop operating systems.
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP), and switch & router configuration.
  • Experience in managing and maintaining telephone communication systems (PBX).
  • Familiarity with Hotel Management Systems (e.g., Opera) and POS systems is a strong plus.
  • Strong troubleshooting skills across various levels.
• Soft Skills:
  • Excellent communication skills in both Arabic and English (verbal and written).
  • Ability to manage priorities and work under pressure in a fast-paced, 24/7 hotel environment.
  • Leadership skills and the ability to motivate a team.
  • Strong customer service orientation (towards guests and staff).
  • Ability to explain complex technical concepts in simple language to non-technical individuals.

Benefits and Perks

Joining the Hilton team in Doha means more than just getting a job; it means joining a global work culture. Typical benefits (which may be negotiable based on level) include:

• Working for a global hotel brand with an excellent reputation.
• A dynamic and multicultural work environment.
• Opportunities for career development and training within the global Hilton group.
• A competitive benefits package in accordance with the company's policies in Qatar.

How to Apply for the Position

Applications are primarily submitted through specialized online platforms. We advise qualified candidates to search for the official job posting titled "IT Supervisor - Hilton Hotels - Doha" on reputable platforms such as NaukriGulf, LinkedIn, or the official Hilton Careers website.

Application Tip: Prepare a professional resume in English that focuses on your achievements and responsibilities in previous roles, highlighting any hospitality sector experience. Be sure to include relevant technical details. A compelling cover letter expressing your passion for both hospitality and technology can be a differentiating factor.

Be prepared for an interview process that may include technical and behavioral questions to assess your fit for the team and the unique hotel environment.