Lobby Ambassador Jobs at Marriott International in Bahrain

Marriott International, a leading global hospitality brand renowned for excellence, is seeking enthusiastic individuals to fill the position of Lobby Ambassador at one of its distinguished properties in the Kingdom of Bahrain. This role presents an outstanding opportunity for service-driven individuals looking to build a career within the dynamic hospitality sector under the umbrella of a globally respected brand.

Job Description: The Role of a Lobby Ambassador

The Lobby Ambassador is the heartbeat of the hotel's first impression. This position plays a pivotal role in guest arrival and overall experience, serving as the first welcoming face and the last farewell point. The role extends beyond mere reception to creating a personalized and memorable experience.

Key expected responsibilities and duties include:

• Welcoming and Reception: Greeting guests upon their arrival in the lobby with a warm smile and genuine welcome, reflecting both Bahraini hospitality and Marriott's distinguished service.
• Facilitating Procedures: Assisting guests with check-in and check-out processes, ensuring all details of their stay are clear and streamlined.
• Information Source: Accurately and courteously answering guest inquiries regarding hotel facilities, services, and local Bahraini attractions or activities.
• Providing Personal Assistance: Attending to special guest requests, arranging services such as transportation, restaurant reservations, or event tickets.
• Ensuring Comfort: Continuously monitoring the lobby area to ensure it is clean, tidy, and maintains a comfortable and elegant atmosphere.
• Problem Resolution: Handling any guest concerns or complaints professionally and promptly, aiming to turn challenges into opportunities to delight the guest.
• Teamwork: Collaborating closely with other hotel departments like Front Desk, Concierge, Security, and Food & Beverage teams to ensure a seamless guest experience.

Qualifications and Core Requirements

Marriott is looking for candidates with a passion for serving others and outstanding interpersonal skills.

Core Requirements:

1. Interpersonal Skills (Emotional Intelligence):

   • Exceptional verbal communication and listening skills in both Arabic and English. Proficiency in additional languages is a plus.
   • A friendly, courteous personality with a proactive attitude.
   • The ability to remain calm and efficient under pressure, especially during peak times.
   • Professional appearance and demeanor fitting to represent the Marriott brand.

2. Practical Skills:

   • Ability to stand and move around for extended periods.
   • Tactfulness and attention to detail.
   • Basic computer literacy and familiarity with hotel property management systems (e.g., Opera) is a significant advantage, with a willingness to learn.

3. Educational Background and Experience:

   • A diploma or qualification in Hospitality, Tourism, or a related field is preferred.
   • Previous experience in a similar front-facing role (Front Desk Agent, Host, Customer Service) within the hospitality or service industry is a strong advantage. However, highly skilled and motivated candidates with a strong desire to learn are also encouraged to apply.

Why Work for Marriott International in Bahrain?

Joining Marriott is more than just a job; it's joining a corporate culture that prioritizes employee growth and well-being. Typical benefits for such a role include:

• Becoming part of a global hotel network with internal opportunities for growth and career advancement.
• A dynamic and multicultural work environment.
• Ongoing training and development programs.
• Competitive benefits in line with company policies.

How to Apply for the Position

Application for this position is primarily conducted through specialized online portals. As the source of the listing is "Naukrigulf," applicants are advised to search for the "Lobby Ambassador" vacancy in Bahrain on the mentioned platform or on the official Marriott Careers website.

Tips for a Successful Application:

• Update your CV to highlight your customer service, communication skills, and relevant experiences.
• Draft a concise Cover Letter expressing your passion for hospitality and your specific interest in working for Marriott.
• Ensure your contact information is correct.
• Prepare for the interview by researching Marriott's core values (such as "Put People First") and be ready to provide examples from your professional or personal life that reflect these values.

Don't miss this opportunity to become part of a global hospitality legend in the Kingdom of Bahrain.