Manager Customer Relationship Management (CRM) - Muscat, Oman

A new leadership opportunity has emerged in the Omani job market through the specialized platform "Naukrigulf," for the position of Customer Relationship Management (CRM) Manager in Muscat city. This vacancy has been posted under the umbrella of "Tawteen" (localization) initiatives aimed at enhancing the employment of national competencies in the Sultanate, indicating a strategic role within a vital local sector.

Job Description and Responsibilities

The Customer Relationship Management (CRM) Manager holds a pivotal position in any modern organization. The successful candidate will be primarily responsible for leading and implementing a comprehensive customer relationship strategy aimed at enhancing customer satisfaction, increasing loyalty, and achieving sustainable business growth. While a detailed description is not provided, the leadership nature of the role entails a set of expected responsibilities:

• Strategic Planning: Develop and execute a strategic CRM plan aligned with the company's overall goals and vision.
• System Leadership: Oversee the technical CRM system or platform, ensuring its optimal utilization by all relevant departments (Sales, Marketing, Customer Service).
• Data & Performance Analysis: Monitor and analyze key customer performance metrics (KPIs), deriving actionable insights to improve customer experience and retention.
• Team Management: Lead and guide the CRM team, develop their skills, and ensure the achievement of individual and team objectives.
• Cross-Departmental Integration: Act as a liaison between Marketing, Sales, and Customer Service departments to ensure a seamless and consistent customer experience across all touchpoints.
• Campaign Development: Design and manage targeted campaigns for specific customer segments to boost engagement and retention.

Qualifications and Core Requirements

Given the managerial level of this position, the successful applicant must possess a strong combination of practical and academic qualifications:

• Experience: Proven experience of at least 5 to 7 years in the Customer Relationship Management field, with a significant portion in leadership or supervisory roles. Experience in the Omani or Gulf market is a significant advantage.
• Technical Knowledge: Deep understanding of leading CRM systems and platforms (such as Salesforce, Microsoft Dynamics, HubSpot, or similar) and the ability to manage and customize them to serve business objectives.
• Analytical Skills: Excellent data analysis skills, understanding of performance metrics, and the ability to translate numbers into practical strategies and recommendations.
• Leadership & Communication Skills: Ability to lead and motivate a team, coupled with excellent verbal and written communication skills in both Arabic and English. The ability to communicate with all levels of management is crucial.
• Strategic Thinking: A proactive outlook and the ability to develop long-term plans for building sustainable customer relationships.
• Educational Qualification: A Bachelor's degree in a relevant field such as Business Administration, Marketing, Information Technology, or equivalent. A Master's degree (e.g., MBA) may be a competitive advantage.

Job Location and Work Environment

The position is located in Muscat city, the capital of the Sultanate of Oman. Muscat is the primary economic and administrative hub of the Sultanate, hosting a wide range of local and international companies across diverse sectors such as oil & gas, financial services, trade, and logistics. The city offers a professional work environment and a distinguished lifestyle that blends modern urban character with authentic Omani heritage.

How to Apply for the Position

Applications for this position are submitted through the specialized platform "Naukrigulf." Interested candidates should:

1. Visit the Naukrigulf website.
2. Search for the job using the title "Manager Customer Relationship Management (CRM)" or the reference number if available.
3. Fill out the online application form on the website, attaching an updated and professionally prepared Curriculum Vitae (CV) that highlights relevant experience and achievements in CRM and leadership.
4. It is advisable to tailor the CV and cover letter to specifically match the requirements of this leadership role.

This position represents an excellent opportunity for ambitious CRM professionals to move into an influential leadership role within a dynamic job market, contributing to the enhancement of a customer-centric culture within a leading organization in Oman.