Officer - Fulfilment Jobs at Almosafer in Riyadh

Almosafer, a leading travel and tourism platform in Saudi Arabia and the region, has announced a career opportunity to join its dynamic team at its headquarters in Riyadh. The available position is for an Officer - Fulfilment, a critical role within the company's operational framework.

Company and Sector Overview

Almosafer is part of a vibrant group shaping the future of travel and tourism in the Kingdom, aligning with Saudi Vision 2030's goals to boost the tourism sector and attract millions of visitors. The platform provides comprehensive travel solutions including flight tickets, hotel bookings, holiday packages, and Umrah services. This positions the company at the heart of a fast-growing, challenging, and opportunity-rich environment.

Job Description and Key Responsibilities

The Officer - Fulfilment will perform central tasks to ensure the smooth execution of customer orders and the accuracy of back-end operations. Expected responsibilities include:

• Order Processing and Fulfilment: Overseeing the service booking cycle (e.g., flight tickets, hotel reservations) from confirmation to completion, ensuring accuracy and timeliness.
• Vendor and Partner Coordination: Acting as a liaison between the platform and airlines, hotel chains, and other service providers to ensure bookings are fulfilled and information is updated accurately.
• Quality Assurance and Compliance: Reviewing booking details and issued documents (e.g., confirmations, invoices) to ensure they meet set policies and standards.
• Operational Problem Solving: Handling any complexities or delays in the fulfilment process by collaborating with internal teams and external partners to find swift and effective solutions.
• Customer Service Support: Providing operational support to the customer service team by clarifying technical process details and assisting in resolving issues related to booking fulfilment.
• Reporting and Documentation: Contributing to the preparation of reports on operational performance and any metrics related to order completion rates and fulfilment quality.

Required Qualifications and Skills

To be a successful candidate for this role, you should possess the following qualifications:

• Educational Qualification: A Bachelor’s degree in Business Administration, Tourism and Travel, Logistics Management, or a related field.
• Work Experience: Previous experience (typically 1-3 years) in travel operations, order fulfilment, logistics, or an operational role within a travel, tourism, or e-commerce company. Experience with Global Distribution Systems (GDS) is a strong advantage.
• Technical Skills: Excellent proficiency in Microsoft Office suite, especially Excel. Ability to quickly learn new company-specific software and systems.
• Soft Skills:
  • Attention to Detail: High accuracy in handling data and documents.
  • Organization and Prioritization: Ability to manage multiple tasks in a fast-paced environment.
  • Strong Communication Skills: Written and verbal, in both Arabic and English.
  • Problem-Solving: A proactive approach to identifying hurdles and finding solutions.
  • Teamwork: Ability to work effectively within a team and coordinate with different departments.

Work Environment and Location

The employee will work at Almosafer's headquarters in Riyadh, the vibrant economic and commercial capital of Saudi Arabia. Riyadh offers a stimulating work environment with numerous global and local companies, providing excellent opportunities for professional growth in the services and e-commerce sector.

How to Apply for the Job

Applications for the position are submitted via specialized online job portals. Interested candidates are advised to search for the official job posting under the title "Officer - Fulfilment" at Almosafer located in Riyadh on the Naukrigulf platform or similar professional sites. When preparing your application, ensure you include an updated and clear Curriculum Vitae (CV) that highlights your relevant experience related to the tasks and skills mentioned above. Draft a concise Cover Letter explaining your motivation for joining the travel sector and Almosafer specifically.

This position represents an excellent opportunity for ambitious professionals looking to build a career in operations within one of the most dynamic sectors of the Saudi economy.