Product Lead Client Onboarding (FX/CFDs) - Think Markets Dubai

Think Markets, a prominent global financial brokerage specializing in Forex and Contracts for Difference (CFDs) trading, is offering a key career opportunity in the dynamic financial hub of Dubai. The company is seeking an experienced Product Lead to own and enhance the client onboarding journey for its financial products. This role is central to ensuring a seamless and efficient experience for new clients from the moment of initial registration, directly contributing to business growth and customer satisfaction.

Job Description and Responsibilities

The Product Lead will hold a strategic and operational role within the Product or Operations division. The core focus will be on designing and optimizing the end-to-end onboarding process for new clients on the Think Markets platform, with a specific emphasis on Foreign Exchange (FX) and Contract for Difference (CFD) products.

Key responsibilities include:

• Owning the Customer Journey: End-to-end ownership of the strategy and experience for new client onboarding, from registration and identity verification (KYC) to account funding, activation, and initial guidance.
• Analysis and Optimization: Monitoring and analyzing onboarding funnel metrics (completion rates, time-to-trade, friction points) to identify improvement opportunities and increase conversion rates.
• Development and Coordination: Working closely with Engineering/Technology, Design, Compliance, Marketing, and Customer Service teams to implement product and process improvements for onboarding.
• Compliance and Regulation: Ensuring the onboarding process adheres to all local and international regulatory requirements in Think Markets' operational markets, particularly in the Middle East region.
• Project Management: Leading projects related to onboarding product development, from vision and scope to scheduling, execution, and launch.
• Research and Insights: Conducting user research and collaborating with customer service teams to gather direct insights that drive product development decisions.

Requirements and Qualifications

Think Markets is looking for a candidate with a strong background in a FinTech or financial brokerage environment, coupled with a deep understanding of the FX and CFD market.

Essential Requirements:

• Proven experience of at least 5 years in product management or operational leadership, with a strong focus on Customer Experience (CX) or Client Onboarding within the financial services sector.
• Deep understanding of FX and CFD brokerage operations, including compliance requirements (KYC/AML), account funding, and suitability assessments.
• Experience working in Middle Eastern markets and knowledge of relevant regulations is a significant advantage.
• Strong analytical skills with the ability to use data to drive decisions (e.g., using tools like Looker, Tableau, or other analytics platforms).
• Excellent project management, communication, and cross-functional collaboration skills (working with Tech, Design, Compliance, Marketing teams).
• Bachelor's degree in Business, Finance, Computer Science, or a related field. A Master's degree is a plus.
• Proficiency in English is essential. Knowledge of Arabic is a strong advantage.

Benefits and Perks

Joining the Think Markets team in Dubai means working in a dynamic, global environment. While specific benefit details were not listed in the initial posting, roles at this level within leading FinTech firms in Dubai typically include:

• A competitive salary and performance-based incentives.
• Comprehensive health insurance package.
• A stimulating and collaborative work environment in one of the world's most vibrant global cities.
• Opportunities for professional development and career growth within a global group.

How to Apply for the Position

This exclusive vacancy is posted via the Naukrigulf platform. To apply for this leadership opportunity at Think Markets in Dubai:

1. Visit the original job listing link on the Naukrigulf website or the official Think Markets career portal.
2. Prepare an updated, targeted English CV/resume that highlights your previous experience in product leadership and customer journey optimization, specifically within the FX/CFD brokerage or FinTech sector.
3. Be sure to include examples of successful projects or improvements you led in client onboarding and their measurable impact.
4. Submit your application through the designated channel.

Dubai is a leading global hub for finance and FinTech, and this role at Think Markets provides an exceptional platform for an ambitious professional to make their mark on the customer experience at a global player in the industry.