Customer Services Agent - Contact Centre (Doha)

Qatar Airways, the national carrier of the State of Qatar and consistently awarded "World's Best Airline," is opening its doors for talented individuals to join its dynamic Contact Centre team in Doha. This position represents a prestigious entry point into a global aviation career, placing you at the heart of the customer service operations that uphold the airline's exceptional reputation.

Job Description and Key Responsibilities

As a Customer Services Agent at the Qatar Airways Contact Centre, you will be the face and the first voice of the airline for passengers across the globe. You will play a pivotal role in ensuring customer satisfaction and maintaining the luxury service standards for which Qatar Airways is renowned.

Core responsibilities include:

• Handling passenger inquiries, bookings, and modifications via telephone, email, and other digital channels.
• Providing accurate and comprehensive information on flight schedules, onboard services, and company policies (e.g., baggage, ticketing).
• Assisting passengers with travel arrangements, including seat selection, special meal requests, and assistance services.
• Efficiently and professionally resolving customer complaints and issues, aiming to turn challenges into opportunities to delight passengers.
• Managing travel-related emergencies (e.g., cancellations, delays) and providing alternative solutions promptly.
• Utilizing internal reservation systems (such as Amadeus) and Customer Relationship Management (CRM) tools with precision.
• Working collaboratively within a team to achieve collective and individual contact centre targets related to service quality and productivity.

Required Qualifications and Skills

Qatar Airways is looking for passionate, customer-oriented individuals who are flexible and thrive in a fast-paced environment.

Essential Requirements:

• Education: A high school diploma is the minimum requirement. A university degree or diploma in fields like Tourism, Business Administration, or Communications is preferred.
• Experience: Previous experience in customer service, sales, or a contact centre environment is a significant advantage, particularly within the aviation, tourism, or hospitality sectors.
• Language Skills: Proficiency in English (both written and spoken) is a mandatory requirement. Knowledge of Arabic is a strong advantage given the market context.
• Personal & Technical Skills:
  • Exceptional verbal and written communication skills.
  • Excellent listening skills and empathy for customer needs.
  • Strong problem-solving and analytical thinking abilities under pressure.
  • Proficiency in computer use and Microsoft Office applications.
  • Ability to work on a shift rotation basis, including public holidays and weekends.

Why Join Qatar Airways?

Joining Qatar Airways is more than a job; it's joining a global family. The company offers a stimulating and supportive work environment for professional growth.

Expected Benefits & Advantages (based on the company's known practices):

• Global Career: Opportunities for growth and development within one of the world's fastest-growing airlines.
• Comprehensive Training: You will receive an extensive training program on Qatar Airways' products, services, and policies.
• Multicultural Work Environment: Work with a diverse team of professionals from various nationalities.
• Travel Benefits: Airlines typically offer discounted travel benefits for employees and their families.
• Competitive Package: A financial package and benefits commensurate with the prestigious standards of the aviation industry.

How to Apply for the Position

Applications for this position are processed via the global professional platform LinkedIn.

1. Visit the official job posting on LinkedIn (as per the original source).
2. Click the "Easy Apply" or "Apply on company website" button.
3. Ensure your LinkedIn Profile is updated to reflect your relevant skills and experience.
4. You may be required to upload an up-to-date Curriculum Vitae (CV).
5. Follow the on-screen instructions to complete the application process.

Pro Tip: When applying, highlight your customer service skills, teamwork ability, flexibility, and any relevant aviation or hospitality experience in your CV and cover letter. Be prepared for skills assessments or telephone interviews as part of the selection process.

This is a golden opportunity to build a career at the heart of the aviation industry with a leading global carrier. If you are passionate about serving others and seeking a rewarding challenge in a dynamic environment, this role could be the perfect next step for you.