Quality Assurance Manager - Hilton Qatar

Hilton Worldwide, a leading global hospitality company, is seeking a dedicated and experienced Quality Assurance Manager to join one of its prestigious properties in Qatar. This position represents a key career opportunity for ambitious professionals to become part of a dynamic work environment committed to excellence and creating memorable guest experiences.

Job Description and Key Responsibilities

The Quality Assurance Manager will hold a pivotal role within the hotel's management structure, serving as the primary authority for ensuring compliance with the highest global standards set by Hilton Worldwide, as well as local Qatari regulations. The core responsibilities will include:

• Developing and Implementing QA Systems: Designing and executing comprehensive quality control plans and programs for all hotel departments (Front Office, Food & Beverage, Housekeeping, Health & Safety, Hygiene).
• Conducting Audits and Periodic Evaluations: Performing regular and surprise inspections and reviews of all operational processes and services, identifying gaps and deviations from established standards.
• Data Analysis and Reporting: Collecting and analyzing data related to guest complaints, survey results, and internal audit findings. Preparing detailed reports for senior management with actionable recommendations for improvement.
• Training and Awareness: Working closely with department heads to provide necessary training to team members on quality standards and standardized operating procedures, ensuring widespread understanding and implementation.
• Risk Management and Compliance: Monitoring adherence to all local health, safety, and environmental regulations in Qatar. Identifying potential risks that could impact service quality or the hotel's reputation.
• Leading Continuous Improvement Initiatives: Driving a culture of continuous development and improvement within the hotel by proposing innovative initiatives and solutions to enhance guest satisfaction and operational efficiency.

Qualifications and Essential Requirements

To be successful in this leadership role, the ideal candidate must meet the following criteria:

• Academic Qualification: A Bachelor's degree in Business Administration, Hospitality Management, or a related field. Advanced or specialized certifications in Quality Management (e.g., Six Sigma, ISO) are a strong advantage.
• Professional Experience: A minimum of 5 to 7 years of experience in quality assurance or operational excellence roles, with a strong preference for experience within the hotel or hospitality industry. This experience should include leadership or supervisory responsibilities.
• Technical Skills: Excellent proficiency in Microsoft Office Suite (particularly Excel and PowerPoint). Knowledge of quality management and auditing systems.
• Personal Skills:
  • Exceptional analytical and investigative skills with a keen eye for detail.
  • Excellent communication and interpersonal skills (verbal and written) in both English and Arabic.
  • Ability to lead change and influence others regarding the importance of quality standards.
  • Integrity, objectivity, and confidentiality in handling information.
  • Ability to work under pressure and address challenges with practical solutions.

What Hilton Offers

Joining Hilton means becoming part of a global family that invests in its team members. Alongside an international and respectful work environment, the successful candidate can expect:

• A competitive financial package and benefits in line with the Qatari job market.
• Continuous opportunities for professional training and development, both locally and globally.
• A work environment that encourages innovation and career growth.
• A global professional network within the world's largest hotel group.

How to Apply

Applications for this position are accepted exclusively through the official Hilton Worldwide careers portal or authorized job platforms like Naukrigulf. Interested candidates should prepare:

1. An updated and detailed resume in English, highlighting relevant experience and achievements in the quality assurance field.
2. A cover letter expressing motivation for applying to this specific role at Hilton Qatar.
3. Ensure all provided information is accurate and valid, as all applications will undergo a thorough review process.

Hilton encourages all qualified candidates from diverse backgrounds to apply. While a specific application deadline is not explicitly stated, it is advisable to apply at the earliest opportunity if your qualifications match the job requirements.