Reservation Agent Jobs at Marriott International in Oman

Marriott International, a globally renowned leader in the hospitality and hotel industry, is seeking to hire Reservation Agents for its luxury properties in the Sultanate of Oman. This opportunity presents an excellent entry point for ambitious individuals looking to build a career within a dynamic and internationally recognized hospitality environment.

Job Description and Key Responsibilities

The Reservation Agent will be stationed within the Sales & Reservations department, acting as a primary point of contact for numerous guests. Core responsibilities include:

• Customer Service: Responding to guest inquiries via telephone, email, and other communication channels in a courteous and professional manner, reflecting Marriott International's high service standards.
• Booking Processing: Accurately creating, modifying, and canceling room reservations, ensuring all special guest requirements are correctly logged in the reservation system.
• Product Knowledge: Having a thorough understanding of room types, rates, promotional offers, and hotel facilities to provide accurate information and valuable recommendations to guests.
• Sales and Promotion: Utilizing upselling opportunities to upgrade reservations or promote hotel services such as restaurants or spas, aiming to enhance guest experience and revenue.
• Team Collaboration: Working closely with other departments like Front Office, Sales, and Management to ensure a seamless handover of reservations and a memorable guest experience from booking to departure.
• Administrative Duties: Maintaining accurate records, preparing daily reports related to occupancy and forecasts, and participating in departmental meetings.

Qualifications and Essential Requirements

To be a successful candidate for this position, you should meet the following criteria:

• Experience: Preferably 1-2 years of prior experience in a similar role (Reservation Agent, Customer Service Representative) within the hospitality, tourism, or call center sectors. Highly motivated fresh graduates may also be considered.
• Interpersonal Skills: Excellent verbal and written communication skills, with a clear ability for active listening and empathizing with customer needs.
• Technical Skills: Proficiency in computer use and Microsoft Office applications (e.g., Word, Excel). Previous experience with Hotel Property Management or Reservation systems (e.g., Opera) will be a strong added advantage.
• Languages: Fluency in English, both spoken and written, is mandatory for communicating with an international guest base. Knowledge of the Arabic language is a significant advantage for dealing with the local and regional market.
• Personal Attributes: The ideal candidate should possess a team spirit, accuracy and attention to detail, the ability to work under pressure during peak times, and a professional demeanor.

Why Join Marriott International in Oman?

Joining the Marriott team means more than just a job; it's joining a people-focused culture. Potential benefits (subject to local company policies) include:

• An international and stimulating work environment conducive to professional growth.
• Opportunities for training and development to hone your hospitality skills.
• Potential for comprehensive benefits which may include health insurance, meal provisions, and discounts on stays at Marriott hotels worldwide.
• A clear career path within a global hospitality group with a presence in over 130 countries.

How to Apply for the Position

Applications are primarily submitted through dedicated online platforms. Interested candidates are advised to search for the direct job listing under the title "Reservation Agent" on the Marriott International Careers website or on leading Gulf job portals such as Naukrigulf and LinkedIn, setting the location filter to Oman.

Application Tip: Prepare a professional and updated CV that highlights your customer service experience, communication, and language skills. Do not forget to include a concise Cover Letter expressing your passion for the hospitality industry and your interest in joining a prestigious brand like Marriott.

Prepare to embark on a rewarding career journey at the heart of Oman's thriving hospitality sector with one of the world's most prominent names in the field.