Reservation Agent Jobs at Reya Creek Hotel in Dubai, UAE

Reya Creek Hotel, a part of Dubai's vibrant hospitality landscape, has announced openings for the position of Reservation Agent. This opportunity serves as an excellent entry point for motivated individuals looking to join the dynamic hospitality sector in one of the world's most attractive destinations for tourists and business travelers alike.

Job Description and Key Responsibilities

The Reservation Agent will act as the first vocal point of contact for the hotel, responsible for creating a lasting positive impression on potential and existing guests. The core responsibilities of this role include:

• Processing Booking Requests: Accurately and efficiently handling reservation inquiries received via telephone, email, and through the hotel's central reservation system.
• Providing Information: Offering comprehensive and accurate information to clients regarding room types, rates, promotional offers, hotel facilities, and cancellation/modification policies.
• Data Entry and Confirmation: Correctly inputting guest data and reservations into the hotel's Property Management System (PMS) and issuing booking confirmation documents.
• Exceptional Customer Service: Handling customer queries and resolving any booking-related issues professionally and courteously, ensuring guest satisfaction from the first point of contact.
• Sales and Promotion: Utilizing opportunities for upselling or cross-selling by recommending room upgrades, meal plans, or other hotel services.
• Hotel Knowledge: Maintaining an in-depth and updated knowledge of all hotel facilities, services, nearby events, and tourist activities in Dubai.
• Team Collaboration: Working closely with the sales, front office, and revenue departments to ensure operational smoothness and achieve occupancy goals.

Qualifications and Essential Requirements

To be a successful candidate for this position, you should meet the following criteria:

• Educational Qualification: A diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field. Extensive experience may be considered in lieu of formal education.
• Experience: A minimum of 1-2 years of prior experience in a similar role (Reservation Agent, Customer Service Representative) within the hospitality or service industry. Experience in Dubai or UAE hotels is a strong advantage.
• Technical Skills: Proficiency in computer software such as the Microsoft Office suite, with practical experience in Hotel Property Management Systems (PMS) like Opera Fidelio or Amadeus.
• Personal Skills:
  • Excellent verbal and written communication skills in both English and Arabic (required).
  • Exceptional customer service skills with the ability to handle clients with tact and patience.
  • Accuracy and strong attention to detail in processing data and financial information.
  • Ability to work under pressure, manage time effectively, especially during peak periods.
  • Team spirit and adaptability to a fast-paced work environment.
• Personality: Professional appearance, a clear and friendly telephone voice, and a positive, proactive problem-solving attitude.

What the Role Offers

Joining the team at Reya Creek Hotel in Dubai means more than just a job; it's a chance to grow at the heart of the global hospitality industry. While the detailed benefits package should be verified during the interview process, working in such a prestigious location typically offers:

• A professional and dynamic working environment.
• Opportunities for career development and training within Dubai's thriving hospitality sector.
• Networking with professionals from diverse cultural backgrounds.

How to Apply for the Position

Applications for this position are being accepted through the Naukrigulf platform, one of the leading job portals in the Gulf region. Interested candidates are advised to prepare their Curriculum Vitae (CV) carefully, highlighting relevant experience in reservations or customer service within the hospitality sector. Ensure your CV is updated, error-free, and includes correct contact information.

Pro Tip: Tailor your CV and cover letter to reflect your understanding of the Reservation Agent role's demands and your passion for delivering exceptional hospitality service in the competitive context of Dubai.

To learn more about the position and to apply, please visit the link mentioned in the original advertisement on the Naukrigulf platform. We wish all applicants the best of luck.