Reservations Agent Jobs at Hilton Hotels – Saudi Arabia

Hilton Worldwide, a global leader in the hospitality sector, is opening its doors for talent to join its teams in the Kingdom of Saudi Arabia for the position of Reservations Agent. This opportunity arises as the Kingdom experiences unprecedented growth in tourism and hospitality, fueled by the ambitious Vision 2030 which aims to diversify the economy and attract millions of international visitors. Hilton is a prominent global hotel brand with a significant presence in major Saudi cities like Riyadh, Jeddah, and Dammam, offering a dynamic and professional work environment.

Job Description

The Reservations Agent will serve as the first vocal point of contact for the hotel, responsible for creating a lasting positive impression on potential guests. The key duties and responsibilities for this role include:

• Answering guest calls and responding to inquiries regarding rates, availability, services, and special offers.
• Accurately entering, modifying, and cancelling room reservations in the central reservations system (e.g., Oracle Opera Cloud or similar).
• Advising guests on suitable room types, hotel details, and available facilities.
• Handling prepayments, issuing reservation confirmations, and sending them to guests.
• Working closely with the Sales, Front Office, and Revenue Management departments to ensure maximum occupancy and optimal financial yield.
• Handling special requests and important guest notes (e.g., celebrations or health requirements) and recording them accurately.
• Achieving individual and team sales targets related to room sales and promotional packages.
• Adhering to the high customer service standards set by the Hilton Worldwide group.

Requirements and Qualifications

To be a successful candidate for this role in a competitive environment like Hilton, you should meet the following criteria:

• Educational Qualifications: A diploma or bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Experience: Previous experience of 1-2 years in a similar role (Reservations Agent, Customer Service Representative) within the hotel, tourism, or call center industry. Exceptional fresh graduates with relevant skills and eagerness to learn may be considered.
• Technical Skills: Excellent computer literacy and proficiency in Microsoft Office applications. Preference will be given to candidates with experience in Property Management Systems (PMS), especially cloud-based systems.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • A clear, pleasant, and professional phone voice with effective call management abilities.
  • Ability to work under pressure, especially during peak times, while maintaining calm and professionalism.
  • Strong attention to detail and accuracy in data entry.
  • Powerful sales and persuasion skills.
  • Ability to work as part of a team and collaborate with other departments.
• Knowledge: A basic understanding of hotel operations and its various departments.

Benefits and Perks

Joining Hilton in Saudi Arabia is more than just a job; it's about building a career with a global company. Typical benefits may include (and can vary depending on the specific location and property):

• Access to world-recognized hospitality training and skill development programs.
• Clear career growth opportunities within Hilton's extensive network locally and globally.
• A diverse and professional working environment.
• A competitive benefits package which may include medical insurance, incentives, and discounts on stays at Hilton hotels worldwide.
• Working in state-of-the-art hotel facilities within a fast-growing and opportunity-rich market.

How to Apply

Applications for the open position are primarily submitted via specialized online platforms like Naukrigulf or the official Hilton Careers website.

1. Visit the mentioned platform's website or the Hilton Careers site.
2. Search for jobs in Saudi Arabia.
3. Use search keywords like "Reservations Agent" and set the location to Saudi Arabia.
4. Select the suitable job posting and submit your updated bilingual CV (Arabic and English), ensuring you highlight the relevant experience and skills mentioned above.
5. Include a brief Cover Letter expressing your enthusiasm for joining Hilton and your potential contributions.

Hilton Hotels are keen to expedite the hiring process to meet the growing demand for hospitality services in the Kingdom. If you have a passion for serving others and are looking for a strong start in the world of luxury hospitality, this Reservations Agent role could be the perfect first step for you.