Senior Application Support Engineer - United Arab Emirates

The leading Gulf recruitment platform, Naukrigulf, presents an exceptional career opportunity for ambitious technical professionals to join a dynamic team as a Senior Application Support Engineer in the United Arab Emirates. This role is a pivotal position for individuals with a deep passion for supporting software infrastructure and solving complex technical challenges within a rapidly growing and technologically innovative job market.

Job Description & Key Responsibilities

The Senior Application Support Engineer will occupy a vital role in ensuring the stability, efficiency, and performance of critical customer-facing or internal software applications and systems. You will be responsible for providing advanced Level 2 and Level 3 technical support, handling complex issues that escalate beyond basic support tiers. Key responsibilities include:

• Advanced Technical Support: Diagnosing and resolving complex software application issues, including performance bugs, integration problems, and stability concerns.
• Incident Management & Response: Leading or actively participating in the team's response to critical Major Incidents, working to restore service as swiftly as possible, and conducting Root Cause Analysis (RCA) to prevent recurrence.
• Continuous Improvement: Monitoring application performance using specialized tools, and proposing and implementing code-level or configuration improvements to enhance reliability and performance.
• Collaboration with Development Teams: Acting as a crucial liaison between support and engineering/development teams, accurately translating customer requirements and problem details to facilitate fixes and enhancements.
• Documentation & Knowledge Management: Creating and updating technical documentation, troubleshooting guides, and Knowledge Base articles to empower support teams and ensure smooth knowledge transfer.
• User Support: Guiding and supporting end-users or internal customers on advanced technical issues, providing clear explanations and practical solutions.

Required Qualifications & Skills

To be a successful candidate for this opportunity, you must possess the right blend of practical experience, technical skills, and personal attributes:

• Experience: Minimum of 5 years of hands-on experience in application support, Site Reliability Engineering (SRE), or similar roles, with a focus on enterprise application support.
• Technical Skills:
  • Deep understanding of web application architectures and technologies (e.g., APIs, databases, servers).
  • Strong proficiency in writing and using SQL queries for problem investigation.
  • Practical knowledge of operating systems (Linux/Unix and/or Windows Server).
  • Experience with monitoring tools (e.g., Grafana, Prometheus, Datadog, New Relic).
  • Knowledge of networking concepts and cybersecurity fundamentals.
  • Ability to read and understand application logs and code (preferably in a language like Java, .NET, Python) for diagnostic purposes.
• Personal Skills:
  • Exceptional analytical and problem-solving skills to tackle complex issues under pressure.
  • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
  • Ability to work collaboratively in a cross-functional team environment.
  • Customer-service orientation and a desire to deliver an exceptional support experience.
  • Ability to manage priorities and handle multiple tasks in a fast-paced environment.

Work Environment & Opportunities

You will be joining an organization that provides a stimulating work environment and values innovation. The role is based in the United Arab Emirates, a global business and technology hub, offering a rich environment for professional growth and networking. This is a full-time position suitable for professionals seeking genuine technical challenges and aspiring to grow their career within the thriving technology sector of the Gulf region.

How to Apply for this Position

Applications for this role are handled exclusively through the Naukrigulf platform. Please visit the Naukrigulf website and search for the position "Senior Application Support Engineer" in the United Arab Emirates. Ensure your Curriculum Vitae (CV) is updated to highlight the relevant experiences and projects mentioned above. Prepare a concise cover letter outlining your suitability for this role and how your skills can add value to the team.

Given the competitive nature of high-level technical jobs in the UAE, it is advisable to apply as soon as possible after the posting is live.