Service Centre Manager (Watches) - Khimji Ramdas Group, Muscat

The Khimji Ramdas Group, one of the most prominent and well-established trading and family-owned conglomerates in the Sultanate of Oman, is seeking to fill the position of Service Centre Manager (Watches) at its branch in Muscat. This role represents a vital leadership position within the luxury retail sector, where the incumbent will be responsible for ensuring the delivery of the highest standards of technical service and customer care for clients of the prestigious watch brands represented by the group.

Job Description & Key Responsibilities

The Service Centre Manager will be the primary person in charge of overseeing all operations of the watch maintenance and service center. Core responsibilities include:

• Leadership & Operations: Overall day-to-day management of the service center, including planning, resource organization, quality control, and ensuring operational and financial targets are met.
• Team Management: Leading and developing a technical team of watch maintenance experts and customer service staff, providing training to ensure they possess the necessary technical skills and knowledge.
• Quality Assurance: Establishing and implementing stringent quality control standards for all repair and maintenance processes, ensuring every timepiece is restored to its original performance and aesthetic level.
• Customer Service: Championing an exceptional customer experience by ensuring inquiries and complaints are handled efficiently and professionally, maintaining the highest levels of satisfaction.
• Logistics Management: Overseeing internal supply chains, managing inventory of spare parts and specialized tools, and ensuring their availability according to demand.
• Vendor & Brand Collaboration: Acting as a key liaison with the luxury watch houses represented by the group, coordinating on technical issues, training, and ensuring compliance with global warranty standards.

Qualifications & Requirements

To be a successful candidate for this leadership opportunity, you should meet the following requirements:

• Experience: A minimum of 5 to 7 years of hands-on experience managing service centers or workshops for luxury watches, with a proven track record of successful team management and goal achievement.
• Technical Knowledge: Deep understanding of mechanical, quartz, and electronic watch movements, and comprehensive knowledge of maintenance and repair protocols for global watch brands.
• Leadership Skills: Proven ability to lead and motivate a technical team, with excellent communication and delegation skills.
• Customer-Centric Orientation: A genuine passion for delivering exceptional customer service and building long-term client relationships.
• Organizational Skills: Strong organizational and administrative abilities, with the capacity to manage multiple projects and prioritize in a fast-paced environment.
• Language: Proficiency in written and spoken English is essential. Knowledge of the Arabic language is a strong added advantage.

Benefits & Perks

Joining an established group like Khimji Ramdas means working in a stable, professional environment that offers:

• A genuine leadership opportunity in a specialized and growing market.
• A professional and supportive work environment within one of Oman's most respected conglomerates.
• A clear career path and scope for professional growth and development.

How to Apply

Qualified and ambitious professionals who meet the above criteria are encouraged to apply for this distinguished opportunity. Please prepare an updated and clear Curriculum Vitae (CV) that highlights your relevant experience in watch service management and leadership achievements.

Application Method: Submit your application via the online platform where the job was advertised (Naukrigulf), ensuring you select the correct job title and location (Muscat, Oman).

This position is an ideal opportunity for an experienced manager seeking a new challenge in leading a premium service center within Oman's luxury market. Apply today and become part of Khimji Ramdas Group's legacy of customer service and technical excellence.