Service Desk / Field Engineer - Career Opportunity in Bahrain

Diyar United Company is actively recruiting for a dynamic and hybrid role within its technical team in Bahrain. The company is looking for a skilled Service Desk / Field Engineer to join their operations. This position presents an excellent career move for IT professionals seeking to advance in a stimulating work environment within Bahrain's vibrant market, specifically in the capital city of Manama.

Job Overview

The Service Desk / Field Engineer plays a critical role in ensuring the smooth operation of technical systems for both internal and external stakeholders. This unique position blends the responsibilities of a traditional service desk agent, handling remote inquiries and troubleshooting, with those of a field engineer, requiring travel to various sites for hands-on support, installations, and maintenance. It is an ideal role for an individual with a strong mix of deep technical expertise and effective communication skills.

Key Responsibilities and Duties

The successful candidate will be entrusted with a diverse set of tasks to maintain high levels of IT support, which are expected to include:

• Service Desk Support: Acting as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnosing and troubleshooting hardware, software, network, and operating system issues. Providing prompt and effective solutions or escalating complex problems to the appropriate team.
• Field Support & Engineering: Traveling to client sites or internal offices to perform installation, configuration, upgrade, and maintenance of technical hardware and systems. This may include desktops, printers, servers, network equipment, and communication systems.
• Asset Management & Documentation: Maintaining accurate records of hardware and software assets, and documenting problem resolutions and procedures to build a team knowledge base.
• Preventive Maintenance: Performing routine system checks and maintenance to prevent failures and ensure operational stability.
• Team Collaboration: Working closely with other IT team members and various departments to implement projects and improve technical processes.

Required Qualifications and Skills

To be a successful candidate for this role, you should possess the following qualifications:

• Academic Qualification: A Bachelor's degree in Information Technology, Computer Engineering, or a related field. Equivalent recognized professional experience may be considered in lieu of a formal degree.
• Practical Experience: Proven experience of at least 2-3 years in a similar role combining service desk support and technical field work.
• Technical Skills:
  • In-depth knowledge of Microsoft Windows operating systems and potentially Linux.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routers & switches).
  • Hands-on experience in troubleshooting and repairing hardware (PCs, printers).
  • Familiarity with basic cybersecurity principles.
  • Ability to quickly learn and utilize CRM, ticketing systems, and other business software.
• Soft Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Superior problem-solving and analytical thinking abilities.
  • Strong customer-service orientation and a desire to help others.
  • Ability to work independently and effectively as part of a team.
  • Flexibility and willingness to travel between sites as required.
  • Excellent time management and the ability to handle multiple priority tasks.

What the Company Offers

Joining Diyar United Company means working for an established player in the Bahraini market. While specific benefit package details were not disclosed in the initial posting, roles of this nature in the sector typically include:

• A professional and supportive work environment conducive to growth.
• Opportunities for professional development and training.
• A competitive salary commensurate with experience and qualifications.
• Other benefits in accordance with company policy.

How to Apply for the Position

Applications for this position are processed through the Naukrigulf platform. Please visit the original job listing link on the platform and submit your application, including an up-to-date and concise CV that highlights your relevant experience and skills for the role. Ensure you mention "Service Desk / Field Engineer - Bahrain" in your application subject line.

Given the competitive nature of tech sector jobs in the Gulf, applying at your earliest convenience is recommended. Prepare yourself for an interview process that may include practical technical questions and behavioral assessments.

Location: Manama, Bahrain. Job Type: Full-time.