ServiceNow Business Process Consultant - Riyadh

"Linking Humans" is offering a distinguished career opportunity in Riyadh for ambitious professionals to join as a ServiceNow Business Process Consultant. This role is pivotal in bridging the gap between technical and strategic business requirements, contributing to the digital transformation and operational efficiency of clients within the growing Saudi market.

Job Description and Responsibilities

The incumbent will be responsible for analyzing, designing, and improving client workflow and enterprise processes using the ServiceNow platform's capabilities. You will work closely with client stakeholders to understand their deep-seated business challenges and translate them into practical, effective technical requirements. Key responsibilities include:

• Process Analysis: Conduct in-depth analysis of clients' current business processes and identify opportunities for improvement and automation.
• Solution Design: Design and configure customized ServiceNow solutions that align with business objectives and specific workflow needs.
• Project Management & Liaison: Act as a key liaison between technical teams and business stakeholders, ensuring project delivery within defined scope, timeline, and budget.
• Training & Support: Provide guidance and training to end-users and support teams on the implemented solutions.
• Consulting: Provide strategic advice to clients on best practices in IT Service Management (ITSM) and Business Process Management (BPM) using ServiceNow.
• Continuous Development: Stay updated with the latest ServiceNow platform features, releases, and market trends.

Qualifications and Core Requirements

To be a successful candidate for this position, you must meet the following requirements:

• Proven Work Experience: A minimum of 3-5 years of experience in ServiceNow business consulting, with a focus on modules such as IT Service Management (ITSM), Business Process Management (BPM), and ServiceNow Workflows.
• Technical Knowledge: Strong understanding of the ServiceNow platform and its capabilities, with hands-on experience in configuration and customization. Relevant ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM) will be a significant advantage.
• Analytical Skills: Exceptional ability to analyze complex processes, identify requirements, and formulate effective solutions.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills in both Arabic and English, with the ability to interact effectively with all levels of management and clients.
• Strategic Thinking: Ability to understand the big-picture business landscape and align technical solutions with the organization's strategic goals.
• Academic Qualification: A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Desired Personal Skills

• A strong customer-service and business-results orientation.
• Proactive and creative problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Flexibility and ability to manage multiple tasks and projects in a fast-paced environment.

Why Work with Linking Humans?

Joining "Linking Humans" means becoming part of a dynamic organization focused on growth and impact. While specific benefit details were not mentioned in the listing, working in a leading IT consulting sector in Riyadh typically offers:

• Excellent opportunities for professional growth and development.
• Exposure to a diverse range of clients across various sectors.
• A stimulating and collaborative work environment.
• Being part of Saudi Arabia's vibrant digital transformation journey.

How to Apply for the Position

Applications for this role are processed through the Naukrigulf platform. Interested candidates who meet the above criteria are highly recommended to prepare an updated, clear resume that highlights their relevant experience in ServiceNow and process improvement projects. The resume should include measurable achievements and any relevant professional certifications.

Location: Riyadh, Saudi Arabia. Job Type: Full-time.

Prepare to make a significant contribution to the Saudi technology landscape through a vital consulting role that blends technical expertise with business acumen.