Spa Service Expert Job at Marriott International - Manama, Bahrain

Marriott International, a globally renowned leader in the hospitality and luxury hotel sector, is now accepting applications for the position of Spa Service Expert at one of its prestigious properties in the Bahraini capital, Manama. This role presents an ideal opportunity for ambitious professionals seeking to build a career within a dynamic, international hotel environment dedicated to delivering exceptional guest experiences.

Job Description and Key Responsibilities

The Spa Service Expert will be stationed at the heart of the spa or wellness center operations within the hotel. This individual will be the primary point of contact responsible for ensuring high-quality spa service delivery and creating a memorable experience for every guest. The core responsibilities expected for this role include:

• Guest Reception and Service: Welcoming guests upon their arrival at the spa, guiding them through the available services, and answering their inquiries with the utmost professionalism.
• Booking and Scheduling Management: Handling the spa reservation system, efficiently arranging appointments, and ensuring optimal utilization of operational capacity.
• Providing Consultations: Offering expert advice to guests on suitable treatments and services for their individual needs, such as massages, facial and skin care treatments, and relaxation sessions.
• Quality Control: Maintaining the highest standards of hygiene, safety, and sanitation in all spa areas and treatment rooms, in accordance with Marriott International policies and local regulations.
• Product Knowledge: Having comprehensive knowledge of the product range used in the spa (e.g., oils, lotions, skincare products) and the ability to explain their benefits to guests.
• Team Collaboration: Working closely with the spa team and the wider hotel team (such as front desk and restaurant) to ensure a seamless and integrated guest journey.
• Sales and Promotion: Contributing to sales targets by promoting spa services, promotional packages, and retail products available for purchase.
• Handling Feedback: Addressing any guest concerns or complaints with professionalism and promptness, aiming to resolve issues and ensure complete guest satisfaction.

Required Qualifications and Skills

To be a successful candidate for this opportunity at Marriott International, you should meet the following criteria:

• Practical Experience: Proven previous experience in a similar role (Spa Service Expert, Spa Attendant, Spa Receptionist) within a luxury hotel or renowned spa and wellness center.
• Interpersonal Skills: Exceptional communication and interpersonal skills in both Arabic and English. The ability to interact with guests from diverse backgrounds and cultures with tact and emotional intelligence.
• Customer Service Orientation: A genuine passion for delivering exceptional guest service and creating personalized experiences that exceed expectations.
• Organizational Skills: Strong attention to detail and the ability to multitask and prioritize in a fast-paced environment.
• Technical Knowledge: Good familiarity with booking systems and computer literacy (e.g., Microsoft Office programs).
• Professional Appearance: A commitment to a neat, tidy, and professional personal appearance that reflects the hotel's luxury image.
• Flexibility: Willingness to work in various shifts, including weekends and holidays, as required by operational needs.

Benefits and Advantages

Joining the Marriott International team is more than just a job; it's joining a global hospitality family. Typical benefits offered by the company (which may vary by location and internal policies) include:

• Career development and continuous training opportunities with a global brand.
• An international, dynamic, and stimulating work environment.
• Potential for competitive compensation packages.
• Discounts on stays at Marriott hotels worldwide.
• Health and social welfare programs (subject to company policy).

How to Apply for the Position

Applications for this position are primarily submitted through specialized online platforms like Naukrigulf, where the opportunity was advertised. We advise you to do the following:

1. Update your Curriculum Vitae (CV) in English, highlighting relevant experience in spa services and hospitality.
2. Draft a concise Cover Letter explaining your passion for the hospitality and service industry and your specific interest in joining Marriott International.
3. Search for the job listing titled "Spa Service Expert - Marriott International - Manama" on the Naukrigulf website or the official Marriott Careers portal.
4. Complete the online application form and upload the required documents accurately.

Prepare thoroughly for the personal interview, which will likely focus on practical customer service scenarios, sales skills, and your knowledge of spa and wellness industry standards.

Note: The information above is based on the public job advertisement. There may be additional specific requirements or details introduced during the application and interview process.