Sr. IT Support Engineer for a Leading Multinational Company in Riyadh

A leading multinational corporation (MNC) in the technology sector is seeking to hire a highly skilled Senior IT Support Engineer to join its dynamic team at its headquarters in Riyadh, Saudi Arabia. This position represents a prime career opportunity for experienced professionals to operate within a stimulating international environment and deliver high-level technical solutions.

Job Description and Key Responsibilities

The Senior IT Support Engineer will play a pivotal role in ensuring the smooth and efficient operation of the organization's IT infrastructure. The core responsibilities will include:

• Providing Tier-2 and Tier-3 Technical Support: Diagnosing and resolving complex hardware, software, and system issues for end-users and internal staff, escalating beyond first-level support.
• Infrastructure Management and Maintenance: Overseeing servers, networking equipment, storage systems, and ensuring their stability, security, and adherence to best practices.
• Technical Project Implementation: Contributing to the planning and execution of IT infrastructure upgrade or expansion projects, including migration and deployment tasks.
• Documentation and Procedures: Creating and maintaining comprehensive technical documentation, operational manuals, and troubleshooting procedures to ensure knowledge transfer and consistency.
• On-site and Remote Support: Providing technical assistance to users at the headquarters and potentially other branches, with availability for after-hours support to handle critical incidents.
• Cross-Functional Collaboration: Working closely with cybersecurity teams, development teams, and operations teams to ensure solution integration and alignment with business needs.
• Training and Mentoring: Providing guidance and technical support to less experienced members of the support team.

Qualifications and Essential Requirements

To be a successful candidate for this role, you must meet the following criteria:

• Educational Background: A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Work Experience: Minimum of 5 to 7 years of hands-on experience in IT infrastructure support and operations, with proven experience in a large corporate or multinational company environment.
• Technical Skills:
  • Advanced proficiency in server operating systems (Windows Server, Linux).
  • In-depth knowledge of networking technologies (TCP/IP, DNS, DHCP, VPN, Firewalls, Switching/Routing).
  • Experience managing Microsoft 365 services and Active Directory environments.
  • Strong understanding of cybersecurity concepts and best practices.
  • Experience with IT service management tools and ITIL frameworks (ITIL Foundation certification is a strong plus).
  • Familiarity with unified communications systems and cloud storage solutions.
• Soft Skills:
  • Excellent analytical and problem-solving abilities.
  • Ability to work under pressure and manage priorities in a fast-paced environment.
  • Strong written and verbal communication skills in both Arabic and English.
  • Team player with the ability to work independently.
  • Customer-service oriented with a commitment to continuous learning.

Benefits and Perks

This role within the leading global corporation offers a stimulating work environment that includes:

• Opportunities for professional growth and exposure to cutting-edge technologies.
• An international and professional work setting.
• A competitive financial package and benefits in line with major company standards in the Riyadh market.
• Training and development programs.

How to Apply for This Position

Applications for this exclusive opportunity are processed through the regional job portal Naukrigulf. Please visit the original job listing on the platform and search for the position titled "Sr. IT Support Engineer for a Leading MNC" located in Riyadh.

Application Tip: Ensure your Curriculum Vitae (CV) is updated to highlight the relevant experience and projects mentioned in the requirements, including any technical certifications. Prepare a concise cover letter explaining your suitability for this role within a multinational corporation.

This position is targeted at candidates currently residing in the Kingdom of Saudi Arabia or those ready to relocate to Riyadh. We wish all applicants the best of luck.