Waiter/ess (In-Room Dining) at Hilton Hotels in Doha

Hilton Hotels in the Qatari capital, Doha, is seeking to hire a professional Waiter/ess for In-Room Dining. This position presents a remarkable opportunity to join one of the world's most prestigious global hotel brands and contribute to delivering a luxurious and unparalleled accommodation experience for hotel guests.

Job Description and Key Responsibilities

The successful candidate will be appointed within the Food and Beverage service team, with a specific focus on Room Service operations. The core responsibilities include:

• Delivering Exceptional Room Service: Receiving food and beverage orders from guests via phone or the electronic system, and ensuring the complete accuracy of every order.
• Preparation and Delivery: Overseeing the elegant setup of meal trolleys or service trays in full compliance with the highest standards of hygiene and presentation, ensuring all required items (cutlery, crockery, condiments, checks) are complete.
• Personalized Room Delivery: Transporting orders to guest rooms promptly and with the utmost professionalism and efficiency. This involves direct interaction with the guest in their private space.
• Guest Interaction: Providing service with courtesy and a smile, answering guest inquiries about menus and ingredients, and ensuring their complete satisfaction with the experience.
• Product Knowledge: Having a good command of the available in-room dining food and beverage menus, with the ability to make suitable recommendations to guests.
• Financial Handling: Presenting the bill to the guest and receiving payment via cash or credit card (as per the established system), and completing the transaction accurately.
• Adherence to Standards: Maintaining a professional personal appearance and grooming according to Hilton's strict standards. Full compliance with health and safety protocols, especially concerning food handling.
• Teamwork: Collaborating closely with fellow team members in the Kitchen and the Food & Beverage department to ensure operational smoothness.

Job Requirements and Qualifications

To be a successful candidate for this role, you should meet the following criteria:

• Experience: Proven previous experience in the food and beverage service sector, preferably within a Room Service department of a hotel or upscale restaurant.
• Personal Skills:
  • Excellent communication and interpersonal skills in English and Arabic (an added advantage).
  • A friendly, personable demeanor with the ability to interact with diverse nationalities and cultures.
  • A team-player spirit and initiative.
  • The ability to work under pressure during peak times while maintaining composure and a positive attitude.
  • Physical fitness to stand, walk, and carry trays for extended periods.
• Knowledge: A basic understanding of food health and safety procedures (such as HACCP) is a significant advantage.
• Appearance: Commitment to a neat, clean, and professional personal appearance.
• Visa Status: Applicants should be residents in the State of Qatar with a valid work permit (as per the original advertisement requirements).

Benefits and Advantages

Joining the Hilton team in Doha means more than just getting a job; it means becoming part of a global hospitality family. Expected benefits include (subject to the hotel's policy):

• Working in a stimulating, international, and globally recognized environment.
• Opportunities for career development and training within the global Hilton group.
• A competitive salary and attractive benefits as per Qatari labor laws.
• A dynamic and respectful work environment.

How to Apply for the Position

Applications for this position are primarily submitted through specialized online platforms such as Naukrigulf or the official Hilton Careers website.

Application Tip: Prepare a professional and clear Curriculum Vitae (CV) that highlights your previous experience in food and beverage service, particularly in-room dining. Be sure to mention language proficiencies and relevant personal skills. Be prepared for a personal interview that will focus on guest service behaviors and your ability to handle practical situations.

This role is ideal for individuals passionate about the hospitality world who aspire to deliver memorable service, thereby contributing to enhancing the reputation of Hilton Doha as a premier luxury destination.