Account Manager - Local Shops at Talabat in Kuwait

Talabat, the leading online food delivery and ordering platform in the Middle East, is seeking a dynamic and results-driven Account Manager for Local Shops to join their team in Kuwait. This position offers an exciting opportunity for ambitious professionals to be at the heart of the local commerce ecosystem and drive growth for a key segment of the platform.

Job Description & Key Responsibilities

The Account Manager for Local Shops will play a pivotal role in nurturing and expanding Talabat's network of local merchant partners in Kuwait. You will be the primary owner of a portfolio of existing accounts, ensuring their satisfaction, and working strategically to grow their business on the platform. Core responsibilities include:

• Account Management & Growth: Build and maintain strong, strategic relationships with local shop and restaurant partners. Understand their business needs and provide tailored solutions to help them increase sales and achieve success on the Talabat platform.
• Performance Analysis & Consultancy: Monitor and analyze partner performance using data tools and reports. Provide actionable, data-driven recommendations to optimize their product listings, pricing, promotions, and overall customer service.
• Negotiation & Renewals: Contribute to commercial term negotiations and contract renewals with existing partners, aiming to strengthen the partnership and ensure a mutually profitable, ongoing relationship.
• Partner Retention: Proactively work to reduce partner churn through consistent communication, swift problem-solving, and demonstrating the continuous value Talabat brings to their business.
• Internal Collaboration: Work closely with cross-functional teams within Talabat, such as Operations, Marketing, and Support, to ensure a seamless and effective experience for the merchant partner.
• Reporting: Prepare regular reports on the performance of your assigned accounts, highlighting achievements, challenges, and growth opportunities.

Requirements & Qualifications

To be a successful candidate for this role, you should meet the following criteria:

• Work Experience: Minimum of 2-3 years of proven experience in Account Management, Sales, or Business Development, preferably within the retail, restaurant, e-commerce, or delivery platform sectors.
• Analytical Skills: Strong ability to analyze data and metrics to derive actionable insights and make informed decisions.
• Communication & Negotiation: Excellent verbal and written communication skills in both English and Arabic, with persuasive and effective negotiation abilities.
• Results-Oriented: A self-motivated, proactive individual capable of working independently and driven to meet and exceed targets.
• Technical Proficiency: Good knowledge of Microsoft Office Suite (especially Excel) and Customer Relationship Management (CRM) tools.
• Personality: Relationship-builder, problem-solver, and adaptable to working in a fast-paced environment.

What Talabat Offers

Joining Talabat means becoming part of a global startup culture with strong local roots. While specific salary or benefit details are not listed in this posting, the company is known for offering:

• A competitive and stimulating work environment.
• Significant opportunities for career growth and development within a large group.
• Ongoing training and development programs.
• The chance to work with a leading brand that impacts millions of lives daily.

How to Apply

Interested and qualified candidates should apply through the original job platform (Naukrigulf). Applicants are advised to prepare an updated and professional CV in English, clearly highlighting relevant past experiences and achievements in account management and business growth. Emphasize any prior experience in the restaurant, retail, or e-commerce sectors.

Location: Kuwait Job Type: Full-time Company: Talabat

Talabat encourages qualified candidates from all backgrounds to apply. Launch your career with one of the region's most dynamic delivery platforms.