Admission Supervisor - Hilton Hotels, Doha

Hilton Hotels in the Qatari capital, Doha, is inviting applications for the position of Admission Supervisor, a prominent opportunity for ambitious hospitality professionals to join one of the leading global hotel brands in the State of Qatar.

Job Overview

The Admission Supervisor will be placed within the hotel's Front Office team, serving a pivotal role in ensuring an exceptional guest arrival and reception experience. The supervisor will bear responsibility for overseeing daily check-in and check-out operations, ensuring the efficiency and effectiveness of the front desk team, and maintaining the highest customer service standards synonymous with the Hilton group.

Key Expected Responsibilities and Duties

• Directly supervise Receptionists during the shift and provide guidance.
• Manage the guest check-in and check-out process smoothly and efficiently.
• Ensure all reservations are accurately updated in the system and handle any amendments or special requests.
• Resolve guest complaints or issues related to their stay promptly and amicably, striving to exceed expectations.
• Audit daily bills and accounts to ensure financial accuracy.
• Train and mentor new team members on hotel policies and procedures.
• Collaborate with other hotel departments such as Housekeeping and Food & Beverage to ensure seamless coordination of guest services.
• Maintain a tidy and professional appearance of the reception area.
• Adhere to all hotel health, safety, and security standards and policies.

Required Qualifications and Skills

• Bachelor's degree or Diploma in Hotel Management or a related field (preferred).
• Proven previous experience of at least 2-3 years in a similar role (Front Office Supervisor or Senior Receptionist) in a 4 or 5-star hotel.
• Strong command of the English language (spoken and written). Knowledge of Arabic or other languages is a significant advantage.
• Exceptional communication and listening skills with the ability to interact with guests from diverse cultures.
• High problem-solving ability and decision-making skills under pressure.
• Good knowledge of Hotel Property Management Systems (e.g., Opera) and Microsoft Office software.
• Leadership personality with the ability to motivate the team and work as one unit.
• Commitment to delivering exceptional hospitality service.
• Flexibility to work during various shifts, including holidays and weekends.

What Hilton Offers

Joining Hilton means becoming part of a global hospitality family. While specific benefit package details were not mentioned in the initial posting, Hilton is generally known for offering:

• A dynamic and respected global work environment.
• Opportunities for career development and training within the worldwide network.
• A work culture that encourages professional growth.

How to Apply for the Position

Qualified and interested candidates looking to build a hospitality career in Qatar are encouraged to apply for this opportunity. As a direct application link is not provided in this announcement, the following steps are recommended:

1. Visit the official Hilton Careers website online.
2. Use the search filter to set the location to "Doha, Qatar."
3. Search for the position titled "Admission Supervisor" or "Front Office Supervisor."
4. Complete the online application form and attach an updated, professional Curriculum Vitae (CV) along with a Cover Letter highlighting your experience and suitability for the role.

Doha is one of the fastest-growing destinations in the region, and joining the Hilton team there represents a strategic career move in the luxury hospitality sector.