Assistant IT Manager at Hilton Hotels - Qatar

Hilton Worldwide, a global leader in luxury hospitality, is inviting applications for the position of Assistant IT Manager at one of its prestigious properties in the State of Qatar. This role presents an exceptional career opportunity for ambitious IT professionals to join a renowned brand and contribute to delivering unforgettable guest experiences powered by cutting-edge technology.

Job Description

The Assistant IT Manager will play a pivotal role in ensuring the smooth and efficient operation of all technological systems within the hotel. Reporting to the IT Manager and working within a dynamic team, the successful candidate will be responsible for providing technical support excellence that aligns with Hilton's global standards.

Key Expected Responsibilities:

• Technical & Operational Support: Provide high-level technical support to hotel staff and management, ensuring all IT systems (networks, hardware, software) operate seamlessly.
• Infrastructure Management: Assist in monitoring and maintaining the hotel's IT infrastructure, including servers, network systems, communication devices, and basic cybersecurity systems.
• Support for Specialized Hotel Systems: Contribute to the operation and support of key systems such as Property Management Systems (PMS), Point of Sale (POS) systems, telephony, in-room entertainment systems, and other vital hotel operation platforms.
• Troubleshooting: Respond promptly to incidents and technical tickets, diagnose faults, and implement effective solutions to minimize downtime.
• Project Assistance: Support the IT Manager in implementing new technology projects or upgrades to existing systems.
• Training & User Support: Provide essential guidance to end-users on the optimal use of systems and applications.
• Compliance: Ensure all technical practices comply with information security policies and global quality standards adopted by the Hilton group.

Requirements and Qualifications

To be a successful candidate for this role in a competitive market like Qatar, you are expected to meet the following criteria:

Educational Background and Experience:

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven work experience of at least 3 to 5 years in the IT field, with a strong preference for experience in the hospitality, hotel, or fast-paced service environments.
• Hands-on experience in managing and supporting operating systems (e.g., Windows Server), networks (LAN/WAN), and core hardware and networking devices.
• Knowledge of hotel-specific systems such as Opera PMS or similar is a significant advantage.

Personal and Professional Skills:

• Excellent communication and interpersonal skills in both Arabic and English.
• Ability to work under pressure and troubleshoot problems proactively and logically.
• Strong customer service skills with a solution-oriented approach.
• Ability to work collaboratively within a team as well as independently.
• Flexibility to work during different hours or weekends if required to support the hotel's 24/7 operations.

Why Work with Hilton in Qatar?

Joining Hilton in Qatar means more than just a job. It represents an opportunity for growth within a globally respected company. The work environment offers a dynamic and multicultural setting, genuine career development possibilities within Hilton's worldwide network, and competitive benefits aligned with employment standards in Qatar.

How to Apply

Applications for the vacant position of Assistant IT Manager at Hilton Hotels in Qatar are submitted through specialized online platforms such as Naukrigulf or the official Hilton Careers website.

Application Tip: Prepare an updated and clear CV that highlights your relevant experience against the job requirements, mentioning any measurable achievements from your previous roles. Ensure you craft a compelling Cover Letter that expresses your passion for the hospitality industry and how your technical skills can add value to the Hilton brand in Qatar.

Don't miss this opportunity to become part of the success story of one of the world's most famous hotel chains, in one of the most vibrant destinations in the Arabian Gulf.