Customer Care Specialist – Freight & Logistics

ALIONZ GLOBAL SERVICES WLL is pleased to announce a career opportunity for a dedicated professional to join their dynamic team in Doha, Qatar, for the position of Customer Care Specialist within the Freight & Logistics sector. This role is fundamental to ensuring customer satisfaction and building the company's reputation in the competitive logistics market of the Gulf region.

Job Description & Key Responsibilities

The Customer Care Specialist will occupy a pivotal role as the primary communication link between the company and its clients. The main responsibilities will include:

• Managing Customer Inquiries: Handling customer queries through multiple channels (phone, email, ticketing system) and providing prompt, accurate, and professional responses regarding shipments, service rates, delivery schedules, and other logistical matters.
• Shipment Tracking: Monitoring the progress of shipments from origin to destination, proactively updating customers on any changes or delays, and acting as a liaison between the client and internal operations teams.
• Problem Resolution: Effectively addressing complaints and operational challenges raised by clients. This involves working closely with operations, shipping, and customs departments to find practical solutions that maintain customer satisfaction.
• Service Knowledge: Possessing a thorough understanding of the company's range of logistics services, including air, sea, and land freight, customs clearance, and warehousing, to provide accurate advice to customers.
• Follow-up & Evaluation: Conducting post-service follow-ups with clients to gauge satisfaction levels and gather feedback for continuous service improvement.
• Documentation & Data Entry: Accurately recording details of all customer interactions in the Customer Relationship Management (CRM) system or similar platforms to ensure clear records and effective follow-through.

Qualifications & Essential Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Experience: Proven work experience of at least 2-3 years in a customer service or care role, with a strong preference for candidates with prior experience in the freight, logistics, or transportation industry.
• Personal Skills:
  • Exceptional verbal and written communication skills in both English and Arabic.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to work under pressure and manage time effectively to handle multiple requests.
  • Customer-oriented attitude with a genuine desire to assist.
  • Accuracy and keen attention to detail in all tasks.
• Technical Skills: Proficiency in Microsoft Office Suite (especially Excel and Outlook), with the ability to quickly learn company-specific software and internal systems.
• Education: A university degree (Bachelor's) in Business Administration, Marketing, Logistics, Supply Chain, or a related field.

Why Work with ALIONZ GLOBAL SERVICES WLL?

Joining the team at ALIONZ GLOBAL SERVICES WLL means working in a dynamic and growing environment within one of the region's leading economies. You will have the opportunity to gain in-depth experience in a vital industry that supports global trade, with real potential for career advancement within the company. The company is based in Doha, Qatar, offering a professional work environment in a major commercial and regional hub.

How to Apply for this Position

Applications for this position are accepted exclusively through the Naukrigulf platform. Please search for the job listing titled "Customer Care Specialist – Freight & Logistics" for the company "ALIONZ GLOBAL SERVICES WLL" in the location "Doha, Qatar" on the Naukrigulf website. Ensure your Curriculum Vitae (CV) is updated to highlight your customer service experience and any logistics-related background, clearly stating your bilingual proficiency. We advise applying at your earliest convenience due to the competitive nature of the job market in Qatar.

We wish all applicants the best of luck.