Director - Customer & Growth | Ernst & Young (EY) - Riyadh

Ernst & Young (EY), a global leader in professional services, is actively recruiting for a Director - Customer & Growth to be based in its dynamic office in Riyadh, Saudi Arabia. This position represents a pivotal leadership opportunity for ambitious professionals looking to shape the growth trajectory within a fast-evolving market that is a strategic priority for the firm.

Job Description & Key Responsibilities

The successful candidate will occupy a central role in driving and executing the firm's growth strategies, with a core focus on enhancing client value and fostering long-term partnerships. Key responsibilities include:

• Strategic Growth Leadership: Develop and lead comprehensive growth plans and initiatives for a defined portfolio of clients or market sectors, aligning with EY's broader strategic objectives for the MENA region and the goals of Saudi Vision 2030.
• Client Relationship Management: Build and nurture strategic, high-trust relationships with new and existing key clients. Develop a deep understanding of their business needs and challenges to deliver tailored solutions from EY's extensive service lines (Assurance, Tax, Consulting, Strategy and Transactions).
• Business Development: Identify new business opportunities, lead the pursuit process from origination and negotiation through to closure. Develop compelling proposals and competitive pitches.
• Team Leadership & Collaboration: Work closely with cross-service line teams within EY (e.g., consulting, tax teams) to ensure integrated and exceptional client service delivery. This may involve supervising or mentoring teams.
• Market & Competitive Analysis: Conduct in-depth market research to monitor emerging trends, identify new opportunities, and analyze competitor activity.
• Brand Building Contribution: Represent EY at industry events, conferences, and networking forums to enhance brand visibility and attract both talent and clients.

Required Qualifications & Experience

EY is seeking candidates with a proven track record in driving growth and building relationships within a fast-paced professional or consulting services environment. Essential requirements include:

• Professional Experience: A minimum of 12 to 15 years of experience in business development, strategic account management, or management consulting roles, with a significant portion spent in a top-tier professional services firm (experience with a Big 4 firm or equivalent is a significant advantage).
• Educational Background: A Bachelor's degree in Business Administration, Finance, or a related field. An MBA or relevant professional qualifications (e.g., CPA, CMA) are highly regarded.
• Leadership Skills: Demonstrated ability to lead initiatives and influence teams towards achieving ambitious targets.
• Communication & Negotiation Skills: Exceptional verbal and written communication skills in both Arabic and English, with superior persuasion and complex negotiation abilities.
• Strategic Acumen: Deep understanding of the Saudi Arabian and Gulf region's economic and business landscape, particularly initiatives linked to Vision 2030.
• Professional Network: An established and robust network of contacts with decision-makers in major and medium-sized corporations within Saudi Arabia.

Why Join Ernst & Young (EY)?

Joining EY means becoming part of a global organization that invests heavily in its people. Benefits include a dynamic work environment committed to continuous professional development, exposure to high-impact projects with tier-one clients, and competitive compensation and benefits packages aligned with global standards.

How to Apply

Applications for this position are to be submitted exclusively through Ernst & Young's official career channels or the authorized job portal (such as Naukrigulf, as indicated in the source). Please prepare an updated and concise CV that highlights tangible achievements in business development and growth leadership, along with a cover letter tailored to this specific leadership role.

Given the seniority of this position, EY expects shortlisted candidates to possess strategic vision and the capability to transform challenges into concrete growth opportunities.