Duty Manager Jobs at Hilton Hotels – Saudi Arabia

Hilton Hotels, a leading global hospitality brand, is inviting applications for the position of Duty Manager across its various properties in Saudi Arabia. This role presents an outstanding opportunity for ambitious hospitality professionals to join a dynamic, world-renowned work environment and contribute to upholding the high standards synonymous with the Hilton name.

Overview of the Role

The Duty Manager holds a pivotal role in the daily operations of the hotel. Acting as the hotel's leader during their shift, they are the primary authority responsible for ensuring all operations run smoothly, maintaining the highest levels of guest service, and resolving any challenges that may arise. The Duty Manager will be the central point of contact for all departments, including front office, food and beverage, housekeeping, and security, requiring exceptional communication and coordination skills.

Key Responsibilities and Duties

• Operational Oversight: Supervise all aspects of hotel operations during the shift, including front desk, reservations, housekeeping, and room service.
• Guest Service Excellence: Ensure an exceptional, brand-standard hospitality experience is delivered to all guests, and personally handle complex guest complaints or requests.
• Team Leadership: Direct and monitor the performance of front-line staff during the shift, providing support and necessary intervention to ensure efficiency.
• Crisis Management: Act as the primary crisis management officer on duty, handling emergency incidents, security issues, or serious complaints in accordance with established protocols.
• Communication & Coordination: Serve as the central liaison between all hotel departments (front and back of house) to ensure seamless information flow and effective collaboration.
• Quality Control: Conduct walk-through inspections of the hotel to monitor standards of cleanliness, safety, and overall presentation, taking immediate corrective action when needed.
• Administrative Tasks: May involve assisting with shift report reviews, handling relevant financial transactions, and ensuring logs and documentation are completed accurately.

Required Qualifications and Skills

Hilton seeks highly qualified candidates with the following experience:

• Practical Experience: Proven experience of at least 2-3 years in a supervisory or leadership role within the hospitality industry, preferably in a 4 or 5-star hotel setting. Previous experience as a Duty Manager or Senior Front Office Supervisor is a significant advantage.
• Hotel Knowledge: Deep understanding of hotel operations, Property Management Systems (e.g., OPERA), and luxury guest service standards.
• Leadership Skills: Strong ability to lead and motivate a diverse team during peak and high-pressure periods while maintaining composure and professionalism.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills in both Arabic and English. Ability to interact with guests and staff from diverse cultural backgrounds with tact and understanding.
• Problem-Solving Ability: A proactive mindset and the capability to make quick, sound decisions under pressure to resolve conflicts and operational challenges.
• Flexibility: Willingness to work a variety of shifts, including weekends, holidays, and overnight shifts, as required by business needs.

Benefits and Advantages

Joining Hilton in Saudi Arabia means more than just a job; it means becoming part of a global hospitality family. Typical benefits (which may vary by specific property) include:

• Career development and training opportunities within the global Hilton network.
• An international and dynamic working environment.
• A competitive benefits package in line with regional hospitality standards.

How to Apply for the Position

Applications for this vacancy are primarily submitted via specialized online platforms such as Naukrigulf or the official Hilton Careers website. Interested candidates should prepare an updated, professional resume (CV) in English, highlighting relevant hospitality and management experience, leadership skills, and tangible achievements. Ensure correct contact information is included and review the application thoroughly before submission.

Saudi Arabia, with its ambitious Vision 2030 and growing tourism and entertainment sector, represents a thriving hospitality market. A Duty Manager role at Hilton is a strategic career move for any professional looking to build a future in one of the region's most dynamic industries.