Front Office Agent at Marriott International in Riyadh

Marriott International, a globally renowned leader in luxury hospitality, is seeking to hire a Front Office Agent for one of its prestigious hotels in the Saudi capital, Riyadh. This position presents an excellent opportunity to join a dynamic and standards-driven work environment and contribute to creating unforgettable experiences for guests from around the world.

Job Description and Key Responsibilities

The Front Office Agent will serve as the first point of contact for the hotel and a key pillar of the reception department. The core responsibilities of this role include:

• Guest Reception: Welcoming guests upon arrival and departure in a friendly, professional manner that reflects Marriott's high standards.
• Check-in/Check-out Procedures: Efficiently and accurately processing guest check-ins and check-outs, ensuring all data and payments are correct.
• Customer Service: Promptly and effectively handling guest inquiries and needs, whether in person, over the phone, or via email. This includes providing information about hotel facilities, services, and local attractions.
• Reservations: Assisting in managing and updating the reservation system, handling direct or telephone booking requests.
• Internal Coordination: Working closely with other hotel departments such as Housekeeping, Food & Beverage, and Security to ensure all guest requests are met and service is seamless.
• Financial Transactions: Handling cash, credit cards, and billing with accuracy and security, and preparing final invoices.
• Problem Resolution: Addressing any guest complaints or issues with tact and calmness, striving to find satisfactory solutions within authorized limits.

Qualifications and Essential Requirements

To be a successful candidate for this position at Marriott in Riyadh, you should meet the following criteria:

• Educational Background: A diploma or degree in Hospitality Management or a related field is a strong advantage.
• Experience: Previous experience in a similar role (Front Office Agent, Customer Service Representative) within the hotel or hospitality industry. Experience in 4 or 5-star hotels is highly preferred.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English. Proficiency in additional languages is a significant plus.
  • A friendly, personable character with a service-oriented mindset and team spirit.
  • The ability to work under pressure and during peak times while maintaining composure and a positive demeanor.
  • Strong attention to detail and accuracy in completing tasks and transactions.
  • Proficiency in computer use and hotel software systems (knowledge of Opera PMS is a major advantage).
• Appearance: Commitment to a neat and professional appearance suitable for a luxury hotel environment.

Benefits and Advantages

Joining the Marriott International team is more than just a job; it's the start of a career with one of the world's largest hospitality groups. Expected benefits (according to company policy) include:

• A stimulating and professional work environment in a luxury Riyadh hotel.
• Genuine opportunities for career development and training within Marriott's vast global network.
• A competitive benefits package, which may include medical insurance.
• Gaining international experience and high-level professional standards.
• Interacting with diverse cultures from guests and colleagues alike.

How to Apply for the Position

Applications for this position are processed through the Naukrigulf online platform, where the vacancy was posted. Interested candidates are advised to:

1. Update their Curriculum Vitae (CV) in English, highlighting relevant experience in hospitality and front-office roles, as well as the skills mentioned above.
2. Prepare a concise Cover Letter expressing their interest in the role and why they are a suitable candidate for the Marriott team.
3. Search for the job listing titled "Front Office Agent jobs in Marriott International in Riyadh" on the Naukrigulf website and submit their application via the provided link.
4. Ensure their contact information (email and phone number) is correct.

Riyadh, the vibrant capital and economic heart of the Kingdom, is an ideal place to build a thriving career in the rapidly growing hospitality sector. If you have a passion for serving others and are looking for an opportunity to excel in the world of luxury hotels, this position could be the first step you've been searching for.